What are the responsibilities and job description for the Small Engine Department Lead position at E&H Ace Hardware Group?
Job Title: E&H Ace Hardware Small Engine Department Lead
Job Description:
The E&H Ace Hardware Small Engine Department Lead is responsible for overseeing the efficient and effective operation of the Outdoor Power Equipment (OPE) Service Desk, ensuring outstanding customer service, and driving sales growth. As a hands-on leader, the Small Engine Department Lead will work closely with the Small Engine Parts and Sales Associates and Small Engine Technicians, providing guidance, training, and support to enhance their performance.
Sales Responsibilities:
- Assist customers in selecting appropriate outdoor power equipment for purchase or rental.
- Respond to all customer inquiries related to sales and rentals through various communication channels, such as in-person, phone, email, etc.
- Accurately complete sales transactions for both equipment sales and rentals, adhering to the company's credit policy.
- Maintain the sales floor, including updating signage, prices, and point-of-service material, as well as arranging equipment and stock displays.
- Demonstrate a high level of knowledge about the products carried and stay updated on new developments in the outdoor power equipment industry.
- Collaborate with the Sales Manager in updating sales, marketing, and promotional information.
- Assist the Sales Manager in selecting appropriate vendors and equipment lines for sale and rental.
- Help the Sales Manager develop customer service guidelines to ensure maximum customer satisfaction.
- Contribute to establishing a pricing policy that strikes a balance between volume, customer loyalty, and business costs.
- Perform duties independently with minimal supervision and proactively address tasks that need attention.
Department and Customer Relations:
- Conduct business practices in an ethical and responsible manner, adhering to company policies and values.
- Strive to resolve all customer complaints effectively, aiming to reduce company expenses and maintain high levels of customer satisfaction.
- Ensure compliance with safe work practices and take measures to create a safe environment for both employees and customers.
- Demonstrate good judgment and problem-solving skills in investigating and resolving issues.
- Handle difficult situations tactfully and professionally, maintaining a positive and helpful attitude.
Skills & Knowledge:
- Ability to understand customer requirements and utilize product knowledge to recommend suitable outdoor power equipment to meet customers' needs.
- Physical ability to stand, sit, crouch, bend, reach, walk, climb, and maneuver comfortably.
- Strong multitasking skills, capable of managing multiple customer inquiries and tasks simultaneously.
- Ability to work effectively under pressure and maintain composure during busy periods.
- Excellent customer service skills, ensuring a positive and friendly experience for all customers.
General Requirements:
- Satisfactory background check required prior to accepting the position.
Education:
- High School diploma required. College degree preferred.
Experience:
- 3-5 years of sales experience.
- Previous experience with outdoor power equipment is highly appreciated.
The E&H Ace Hardware Small Engine Department Lead will play a crucial role in fostering a customer-centric environment, driving sales growth, and maintaining a well-organized and efficient service desk. This position offers the opportunity to lead a team of talented OPE Service Desk Associates while contributing to the success of the dealership.
