Service Desk Support Specialist

Summary

E-INFOSOL LLC is seeking a highly motivated Service Desk Support Specialist – Mid to be a full-time employee in Quantico, VA to join our innovative and customer solutions focused team.

Job Type

• On site

Job Description

The Service Desk Support Specialist – Mid provides essential support to end users on a variety of technical issues. This role involves identifying, researching, and resolving technical problems, responding to support requests via telephone, email, and in-person, and ensuring timely resolution of issues. The specialist will document, track, and monitor problems to ensure proper coordination and resolution. As the first point of contact, the specialist will troubleshoot hardware/software PC and printer problems.

Key Responsibilities:

• Provide support to end users on a variety of technical issues.
• Identify, research, and resolve technical problems.
• Respond to telephone calls, email, and personnel requests for technical support.
• Document, track, and monitor problems to ensure timely resolution.
• Ensure all phases of help desk support are properly coordinated, monitored, logged, tracked, and resolved appropriately.
• Serve as the first point of contact for troubleshooting hardware/software PC and printer problems.

Qualifications:

• Active Top Secret clearance
• Bachelor's degree in a relevant field.
• Minimum of 5 years of experience in a similar role.
• Strong understanding of computer hardware, software, and networking.
• Strong problem-solving skills and attention to detail.
• Excellent communication skills, both verbal and written.
• Ability to work independently and as part of a team.
• Customer service-oriented with a positive attitude.

Preferred Skills:

• Previous experience in a help desk or technical support role.
• Familiarity with ticketing systems and remote support tools.
• Knowledge of Windows and Mac operating systems.

About E-INFOSOL

E-INFOSOL is a Service Disabled and Veteran Owned Small Business (SDVOSB) located in the Washington, D.C. metropolitan area. We specialize in building modern and tailored solutions to support our customers’ mission. As a mission-first organization, we deliver Subject Matter Expertise (SME) in cloud computing, virtualization, cyber security, software development and data services. We support the Intelligence Community, Department of Defense, Federal Law Enforcement, Civilian Agencies and the Private Sector.

Through strategic partnerships with top industry players such as Amazon Web Services (AWS), VMware, Microsoft and Nutanix, E-INFOSOL provide an array of IT products and solutions. Combined with our industry expertise, we deliver in-depth knowledge on Government requirements and fully understand NIST and DoD security requirements. Our expertise in the latest technologies combined with our understanding of infrastructure needs and security requirements provides the best combination for achieving innovative and secure environments for Government Agencies and Private Sector.

Career Growth

“Putting People First, Achieving our Mission Together”. E-INFOSOL is a people-first organization focusing on a positive employee culture that inspires creativity and innovation in support of our customers. With opportunities such as reimbursement and bonuses based on completion of certifications, we invest in our employees’ career growth.

Full Time Benefits

• Medical – 100% company paid for employees with dependent options
• Dental and Vision
• Retirement Savings (401k) up to 4% match
• Health Savings Account (HSA), FSA and DCFSA
• Company-paid Short/Long-term disability (w/ additional supplemental options)
• Company-paid Life and AD&D (w/ additional supplemental options)
• Generous Paid Time Off and ALL 11 Federal Holidays
• Legal and Identity Protection Services
• Bonuses for certifications and reimbursement

Employee Perks:

• UberOne, Company Outings (Sporting events, Happy Hours, etc.), Discounts on services including Pet Insurance

Company Awards:

• SBA 8(a) Certified
• SDVOSB
• GSA Contract Holder
• Inc. 5000

Equal Employment Opportunity Policy

E-INFOSOL LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Website: E-INFOSOL.com