What are the responsibilities and job description for the Customer Service Rep position at E.J. Insurance and Financial Services?
Join E.J. Insurance and Financial Services, a trusted pillar in the community of Federal Heights, Colorado, where we are committed to serving our clients with excellence and care. As a full-time Customer Service Representative, you will be an integral part of our team, ensuring clients receive top-notch service and support. Our office is a vibrant place where your positive attitude and commitment to customer satisfaction will flourish. Embrace the opportunity to grow professionally and become a valued member of an inviting team that cherishes collaborative efforts and celebrates success. Your role will involve addressing client needs, resolving inquiries, and ensuring that every interaction enhances our customer's experience. If you are passionate about making a difference and providing exceptional service, we welcome you to apply and become a part of our enthusiastic and dedicated team. Discover a fulfilling career with E.J. Insurance and Financial Services today!
Benefits
Hourly Base Salary Based on Experience
Flexible Schedule
Paid Time Off (PTO)
Mon-Fri Schedule
Career Growth Opportunities
Life Insurance
Retirement Plan
Parental Leave
Hands on Training
Free Coffee
Holidays Off
Bonus Opportunities
Base Salary Plus Commissions
Pay Raise Opportunities
Appreciation Lunch
Paid Sick Leave
Mentorship with Stablished Agent
Long Term Career Growth
Advancement Opportunities
On Going Training Seminars
Work Life Balance
Team Meetings
Flexible Hours
Weekends Off
Health Care Stipend
Paid Gym Membership
Responsibilities
Client Assistance : Provide exceptional support and guidance to our clients, addressing their inquiries and resolving any issues they may have.
Policy Management : Maintain and update client records, ensuring accuracy and confidentiality of all information.
Customer Interaction : Act as the first point of contact for clients, delivering a welcoming and positive experience both in-person and over the phone.
Problem Solving : Quickly and effectively identify and resolve client concerns, ensuring client satisfaction and retention.
Product Knowledge : Develop a strong understanding of our insurance products and services to effectively assist clients with their needs.
Team Collaboration : Work closely with team members and other departments to ensure seamless client service and support.
Requirement
Experience : Previous customer service experience in an insurance or financial services setting is desirable. Licensed in Property, Casualty, and Life insurance is desired or willing to get licensed before start date.
Education : High school diploma or equivalent is required.
Communication Skills : Excellent verbal and written communication skills are essential.
Problem Solving : Strong problem-solving skills with the ability to handle difficult situations with tact and professionalism.
Interpersonal Skills : Ability to interact effectively with clients, demonstrating patience and understanding.
Technical Skills : Familiarity with computer systems and proficient in using relevant software applications.
Work Ethic : Ability to manage time effectively and maintain a positive attitude towards work.
Salary : $14 - $24
