Omnichannel Customer Representative

Position Title: Omnichannel Customer Representative

Essential Position Responsibilities:

• Responsible for responding to customer emails.
• Providing Customer Service accurately and professionally through emails to ensure Jimmy Jazz customers are satisfied. Duties include but are not limited to:
  • Responding to Inbound emails – Providing Order Updates.
  • Tracking orders, supplying accurate information to the customer.
  • Promotional and Product Information.
  • Cancelling orders.
  • Memo Maintenance – notating on order level and in ticket reason for correspondence and desired resolution.
  • Informing customer service of orders which require.
  • Adjustments
  • Promo Code Updates
  • USPS claim resolution

• Responsible for the filing of FedEx claims and the maintenance of FedEx claim reporting.
• Initiation of claim with FedEx for lost or stolen packages and/or missing items.
• Updating orders and tickets with claim information.
• Updating customers with claim status.
• Updating customer service in relation to contacting customer.
• Maintaining FedEx claim log.

Qualifications:

• Attendance and punctuality are a must.
• Exceptional oral and written communication skills.
• Ability to follow through and complete tasks.
• Ability to take direction from management.
• Ability to multi-task in a high paced environment.
• Ability to use phone, computer & multiple screens simultaneously if needed.
• Previous customer service experience a plus.
• Ability to work well with others in a team environment.
• Ability to work independently.

Note:

Job descriptions are used for informational purposes only, are not to be considered all inclusive of responsibilities within a position, and may change periodically with or without notice. In addition, we reserve the right to add, delete, change duties, formally or informally, verbally or in writing, at any time for any position. Job descriptions do not alter the at-will policy of the Company, meaning that the employee or employer can terminate employment at any time, for any reason, with or without cause.

Jimmy Jazz and all its subsidiary Companies are equal opportunity employers. We will not discriminate or make hiring decisions based on race, religion, creed, color, national origin, sex, political affiliation, sexual orientation or any other criteria that would violate any Federal or State laws.