Armed Security Account Manager -Class A Building

Overview

EKG Security, Inc. focuses on our clients and our employees. Without people, we would not exist. We are currently seeking an Experienced Armed Security Account Manager for a Class A Building. Our mission is to provide customized services for people and organizations. Not only do we customize our service, but we also focus on customizing how we lead our employees. Our goal is to provide a family-oriented and team environment where individual employees recognize their value and they value others.

If you are a retired law enforcement officer or military veteran, we value your service & desire the opportunity to work with you.

If your goal is to be a part of an organization that values its people, leads, and trains them, then EKG Security, Inc. is for you!

EKG Security, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Positions may require you to perform the following regularly during a shift:

• Lift and/or carry up to 50 lbs
• Reach over your head with 10-25 lb loads
• Climb stairs with loads up to 50 lbs
• Walk and stand for long periods of time, climb stairs & ladders
• Type or work at a keyboard or desk

Job Description:

Position: Armed Security Account Manager-Class A Building

Location: Atlanta, GA

Pay: $65,000

Shift: Monday-Friday 7am- 3pm

Job Overview:

EKG Security is looking to hire a highly skilled and experienced Armed Security Account Manager for a Class A Building to join our team in the Atlanta Metro Area.

The Armed Security Account Manager role is accountable for the day-to-day operations of a Class A facility, including training, disciplining, and terminating staff.

The Security Account Manager will be responsible for overseeing and managing a VIP security account, ensuring the delivery of high-quality security services, and maintaining strong client relationships. The successful candidate will deeply understand security operations, risk management, and client engagement. an Armed Security Account Manager for a Class A Building in the Metro area of Atlanta.

A key aspect of this role is building, improving, and maintaining relationships with the Clients. As the Security Account Manager, you are the face of the property. High energy, personable, outstanding communication skills, and security experience leading a team is a must. This role maintains weekly operating schedules and completion of payroll for assigned security personnel.

A day-to-day on-site schedule is Monday- Friday 7:00am-3:00pm, and provides after-hour emergency response as required.

Key Responsibilities:

RESPONSIBILITIES:

• Supervise the day-to-day security operations of an assigned client site
• Manage a team of security officers, site and/or shift supervisors including hiring/selection, scheduling, payroll, training, coaching, development, and support
• Ensure the client site is provided with high-quality security services to protect people and property
• Build, improve, and maintain effective relationships with both clients and employees
• Coordinate necessary support services to effectively manage client sites to meet or exceed financial and operational goals and provide quality customer service
• Ensure all required reporting and contract compliance requirements are met
• Assure regular communication of issues or programs with the Client
• Handle any escalated security issues or emergencies appropriately
• Other management responsibilities as determined by leadership
• Communicate staffing needs via Requisition Form; assist recruiters in identifying, interviewing, and hiring quality candidates
• Develop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, MSO training, annual formal performance evaluations, recognition, etc.)
• Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.)
• Assure communication of policies, company announcements, and job openings through a consistently updated READ file at each site
• Meet all contractual scheduled hours with a minimum of unbilled overtime
• Coordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meet EKG Security's corporate training standards
• Develop/maintain operational procedures so that a valid, site-specific OPM and post orders are always available for emergency reference by the security staff
• Manage uniforms, equipment, supplies, and vehicles utilized at the account(s), maintaining appropriate inventories and maintenance checklists
• Take a proactive role in communicating with the client and meeting his needs; meet regularly, listen to issues, and provide security and technical expertise and solutions. Ensure complete customer satisfaction
• Licensing requirements are subject to state and/or local laws and regulations and may be required before employment.
• Capability to learn and utilize scheduling, payroll, and billing systems.
• Enforce EKG Security policies as outlined in the handbooks, executive memos, and on the portal

Qualifications and Requirements:

• Previous Contract Security, facilities management, military or law enforcement experience required
• Valid armed security guard license, meeting state regulations
• Must have 3-5 years of management/operations/supervisory experience
• Ability to develop and grow customer relationships
• Outstanding interpersonal and communication skills
• Experience in hiring, developing, motivating, and retaining quality staff
• Ability to work in a team-oriented management environment with the ability to work independently
• Ability to manage multiple priorities, complex situations, a diverse team of employees, and client requirements on an ongoing basis
• Previous payroll, billing, and scheduling experience preferred
• Ability to work in a team-oriented management environment while having an entrepreneurial attitude
• Key Competencies: Staff Management, Financial Management, Integrity, Problem Solving, Conflict Management, Time Management, Customer Focus, Timely Decision Making, Motivating and Directing Others, Drive for Results

Expectations include one or more of the following essential job functions:

• Using proper body mechanics while performing duties
• Remaining alert and aware of the surroundings
• Ability to think clearly during crisis or high-stress situations
• Demonstrate ability to work with others and interact appropriately
• Communicate effectively with other members of staff and the management team.
• Use a computer or tablet with advanced competence to include:
  • Guard tour system
  • Camera monitoring system.
  • Microsoft Office applications
  • Scheduling and timekeeping software

Required Experience, Education & Licenses:

• Valid armed certification, meeting state regulations.
• Potential additional certifications like CPR, First Aid, or firearms proficiency.

• Ability to pass any State-required training or other qualifications for licensing
• Possess a valid driver's license
• Meaningful and verifiable work history
• Minimum 2 years of verifiable security experience

Required Skills:

• Proficient computer skills including Microsoft Office, Google Apps, HR software, time-entry software, scheduling software, and learning management system software
• Ability to utilize client monitoring equipment (guard tour, badges, cameras)
• Effective oral and written communication skills
• Active listening skills
• Ability to assess and evaluate situations effectively
• Ability to identify critical issues quickly and accurately
• Attention to detail
• Manage personnel, including schedules
• Operate radio or telephone equipment and console monitors

Additional requirements:

• Must be at least 21 years old or the minimum age required by the State
• Must be a US citizen or foreign citizen authorized to legaly work in the United States
• Must have a mobile phone
• Must have an e-mail address
• Must have access to reliable/self-owned transportation that allows for short-notice response
• Must be able to provide, upon offer of employment, a DD214 discharge document with discharge status (if applicable)

Physical Requirements and Environment:

• Minimal to no work in extreme temperatures is expected, however, some situations may require outside work in extreme temperatures
• Working on computer, sitting, telephone usage, driving, standing, walking/conducting rounds when necessary
• Standing, walking, bending, light lifting, limited stretching, and reaching

Benefits

Employee benefits include:

• Paid Time Off (Vacation and Sick)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Short and Long Term Disability
• Life Insurance

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