What are the responsibilities and job description for the Business Analyst position at E Logic?
Sacramento County is seeking a dynamic and detail-oriented Business Analyst (Journey Level) to support the Community Development Agency in optimizing business processes and enhancing public service delivery. In this role, you will partner with subject-matter experts to streamline workflows and support enhancements in the County's permitting system, Accela. This is an excellent opportunity to drive process innovation and make a direct impact on community-facing services. This position will be hybrid with 2 days remote.
Responsibilities:
- Collaborate with stakeholders to gather, define, and document business and technical requirements.
- Develop clear, actionable documentation including project proposals, schedules, test plans, and user guides.
- Conduct comprehensive quality assurance testing to validate functionality and alignment with business goals.
- Maintain accurate documentation of all application workflows and processes.
- Provide user training and support to ensure smooth adoption of system enhancements.
- Prepare key project documents such as change requests, status reports, and project close-out summaries.
- Work closely with vendors to communicate requirements, review deliverables, and resolve technical or implementation issues.
- Assist with system configuration in coordination with development teams and third-party vendors.
Qualifications:
- Strong oral and written communication skills, with the ability to explain complex concepts clearly.
- Professional demeanor with excellent presentation and interpersonal skills.
- Exceptional organizational skills and attention to detail.
- Ability to manage multiple priorities and meet project deadlines.
- Effective collaboratorable to communicate with technical teams, non-technical stakeholders, management, and external vendors.
- Strong facilitation skills for meetings, workshops, and presentations.
- Self-motivated and capable of working independently with minimal supervision.
- Quick learner with the ability to adapt to new systems and technologies.
- Analytical mindset with the ability to interpret complex data and present insights to stakeholders.
- Experience using or supporting the Accela Civic Platform.
- Background in Community Development, Permitting, Planning, or Inspections.
- Experience working with government agencies or public sector IT projects.
Important Notice:
This role is part of a proposal for the Sacramento County Agency. Hiring is contingent upon the selection of the consultant. Selected candidates will be included in the proposal and must authorize the use of their resume for submission.
