Triage Specialist

Description

Job Summary: 

ENT Specialty Partners is looking for a reliable and caring medical assistant to be part of our team. The triage specialist performs essential functions in assessing, planning, implementing, and evaluating in the clinical triage areas. This position calls for high levels of independent judgment and problem-solving capabilities, as well as the ability to set patient care as a priority. Triage Specialists will assist the physicians by assessing patient issues and concerns over the phone, and directly messages to the appropriate physicians and making notes in the EMR.   

Hours: Full-time, Monday – Thurs 8:00-5:00 pm, Fridays 8:00 – 4:00pm, Remote 

Essential Duties/Responsibilities: 

• Answers telephone calls and appropriately triages and screens telephone calls related to ENT patient care. 

• Obtains and records accurate patient information, makes appropriate clinical assessment, and implements care in accordance with approved standing orders and protocols. 

• Reviews test results to patients in a timely manor. 

• Counsels patients on the phone concerning treatments, procedures, medications, diets, or physicians' instructions to patients. 

• Treats patient concerns with proper care and triages concerns to the best of knowledge and ability. 

• Maintains courteous, professional relationships with medical providers, staff, patients, and general public. 

• Demonstrates independent critical thinking with the ability to multi-task in various departments including urgent situations and prioritizing work. 

• Schedules patients with other doctors for consultation, as needed. 

• Authorizes drug refills and provide prescription information to pharmacies, as needed. 

• Other duties as assigned by Triage department manager. 

Qualifications

Required Knowledge/Skills/Abilities: 

• Prefer clinical ENT knowledge, coupled with the ability to proactively implement knowledge on procedures and techniques needed to assist patients over the phone to accurately answer questions from patients. 

• Knowledge and correct usage of medical terminology. 

• Knowledge and experience with E-Clinical Works EMR system is preferred. 

• Ability to maintain confidentiality and professionalism as well as , effectively and clearly communicate in writing, over the telephone, and in person with physicians, office staff, and patients. 

• Ability to work as part of a team and promote a positive work environment. 

• Ability to listen actively by giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. 

• Ability to comply with all facility policies, procedures and practices. 

• Ability to report to work on time and as scheduled. 

• Ability to communicate and represent the mission, ethics and goals of the organization. 

• Ability to apply feedback, participate in performance improvement, and continuous quality improvement activities. 

• Skilled in organization, attention to detail, task prioritization. 

• Skilled in understanding patient needs to provide exceptional customer service.