What are the responsibilities and job description for the Field Service Technician position at E.O. Johnson Company, Inc.?

Job Description

Looking for a hands-on career that keeps you on the move? Become a Field Service Technician, where every day is a new opportunity to showcase your skills.

JOB SUMMARY

The Field Service Technician drives to customer locations, meets with them to determine the problem or need, and then works towards a resolution. Problems can be related to something mechanical, electronic, computer network, media, software or customer induced from lack of training. Previous experience or knowledge of copier / printer repair is not required; EO Johnson will provide the training and tools you need to be successful.

The Field Service Technician would work within our Rochester, MN territory.

PRIMARY RESPONSIBILITIES

Communicates daily activities between :

Call dispatch personnel regarding service call activity and completion
Parts personnel for the procuring and status of repair parts
Management to ensure that all possible resources have been made available for the proper maintenance and repair of equipment
Other service technicians to identify effectiveness of corrective actions in the field
Customers ensuring that corrective and preventative measures have appropriately satisfied customers concerns in a timely and professional manner
Sales personnel about equipment functionality, customer concerns, and potential leads

Responsible for the following training tasks :

Trains customers and users in the operation and functionality of newly installed office equipment as needed or required

Utilizes self-paced, group, and conventional classroom training programs to maintain technical skills as mandated by industry standards

Maintains the following :

EO Johnson supplied tools, computing devices in top operating condition

A vehicle in peak operating condition along with clean neat organized area for parts

A detailed accurate inventory of all parts and supplies required to maintain the fleet of EO Johnson supported office equipment

Prescribed territory of EO Johnson office equipment within designated product lines in peak operating condition in accordance with EO Johnson and customer standards of excellence

Responsible for income generation through :

Referrals to sales department personnel identifying potential to place new equipment or updating old equipment with new technology

Accurately billing for services rendered to install, maintain, and repair EO Johnson supported office equipment

MINIMUM REQUIRED EDUCATION & EXPERIENCE

High school diploma or GED

Strong mechanical aptitude and computer competent

Experience working in a team-oriented, customer facing environment

PREFERRED EDUCATION & EXPERIENCE

College diploma in Electromechanical, Information Technology or related field or military training / experience

Preferred Certifications :

CompTIA Network or A

Security

ADDITIONAL ELIGIBILITY QUALIFICATIONS

Ability to work independently and as a part of a team

Detailed orientated and organized

Ability to work in a fast-paced, changing environment with constant ongoing training

Excellent verbal and written customer focused communication skills in order to effectively respond in a professional and friendly manner

Highly self-motivated and directed

Ability to effectively prioritize and execute tasks in a high-pressure environment

Must be effective at troubleshooting, problem solving, and coordinating solutions with outside vendors, users, and information technology staff

TRAVEL REQUIREMENTS

This position requires driving regularly

Maintain a good driving record and have a valid driver’s license

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform this position. Reasonable accommodation may be made to enable individuals with disabilities to perform job duties in accordance with state and federal law.

While performing the duties of this job, the employee is regularly required stand, pull / push over 50 pounds, lift or carry up to 50 pounds, twist and turn and talk and / or hear. The employee frequently is required to walk, sit, reach shoulder height and below shoulder height, pull / push 25 pounds or less, lift or carry over 50 pounds, bend / stoop / crouch and have repetitive movement (fine motor like typing, writing, keyboarding, filing). The employee is occasionally required to reach above shoulder height, climb, crawl and kneel.

Specific vision abilities required by this job include close vision and the ability to adjust focus.

COMPANY BENEFITS

EO Johnson Business Technologies offers a competitive compensation and benefits package. Benefits for full-time EO Johnson employees include :

Competitive compensation

Vacation and self / family care days

Parental leave

Group medical, dental, vision and life

401(K) plan with a 50% match up to your first 8%

Discretionary 401(K) profit sharing plan

Company paid short- and long-term disability coverage

Paid Holidays

HOW TO APPLY

EO Johnson Business Technologies has an online employment application. In order to complete it, you need to apply for a specific position. All open positions can be found on our website at www.eojohnson.com.

If this is the first time you have applied for a position with EO Johnson Business Technologies, you will be asked to register. Returning applicants will only need to provide their email address and password.

ABOUT EO JOHNSON BUSINESS TECHNOLOGIES

At EO Johnson Business Technologies, we live by one promise : to make your business better. As a world-class business technologies and managed IT services leader, EO Johnson also provides managed print services, secure document management, scanning, business process improvement, production print and wide format equipment.

With seven offices throughout the Midwest, thousands of valued customers, and more than 62 years of delivering world-class service, we can help you work smarter, not harder. Learn more about how our experts can help you achieve your business goals, manage your networks, grow your business and serve your customers : www.eojohnson.com.

EQUAL EMPLOYMENT OPPORTUNITY

EO Johnson Business Technologies is committed to providing equal employment opportunity to all applicants and employees regardless of their race, creed, color, religion, gender, age, national origin, disability, military service, protected veteran status, genetic information, sexual orientation, gender identity or any other characteristic protected by federal, state or local law. We are strongly committed to this policy and believe in the concept and spirit of the law.

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