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IVR (Genesys) Business System Analyst

E*Pro Inc
Torrance, CA Full Time
POSTED ON 1/20/2025
AVAILABLE BEFORE 4/18/2025
  • Pro Consulting service offerings include contingent Staff Augmentation of IT professionals, Permanent Recruiting and Temp-to-Hire. In addition, our industry expertise and knowledge within financial services, Insurance, Telecom, Manufacturing, Technology, Media and Entertainment, Pharmaceutical, Health Care and service industries ensures our services are customized to meet specific needs. For more details please visit our website www.epro-tech.com.

    • Job Description

    Job Title : IVR Business System Analyst

    Job Location : Torrance, CA

    Take the next step in your career now, scroll down to read the full role description and make your application.

    Job Type : Permanent Full Time

    Description :

    • Experience in working with business to formalize requirements
    • Experience in writing Business Requirement Document (BRD)
    • Working knowledge of Genesys Interactive Voice Response system
    • Knowledge of voice User Interface (UI) specification
    • Experience in writing User Interface Design Document (UIDD)
    • Knowledge of Agile, Iterative
    • Proficiency in working with business and technical teams

      • Additional Information

      All your information will be kept confidential according to EEO guidelines.

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