What are the responsibilities and job description for the Customer Service Representative position at E. S. Kluft & Company?
JOB PURPOSE
To service the needs of customers to assist in processing orders, RGA’s, warranty claims and respond to product related questions to ensure excellent customer service and satisfaction. Works with Production, Sales and Accounting personnel to provide excellent customer service and resolve customer issues.
MAIN DUTIES & RESPONSIBILITIES
· Provides excellent quality service that meets or exceeds the needs of our customers by timely responding to customer questions and resolving issues that may develop.
· Responds to customer inquiries in a positive manner.
· Researches customer issues and interfaces with Production, Sales and Accounting personnel to resolve any and all problems that may occur.
· Processes Electronic Data Interchange (EDI) orders from customers.
· Assists with Returns and Warranty processes as required.
· Assists with answering incoming calls within the company as may be required.
· Assists Customer Service Manager with special projects as required.
KPIs
· Maintain excellent customer relations and timely resolve issues.
QUALIFICATIONS
· At least 3 years Customer Service experience
· Experience with Customer Returns and Warranty
· Ability to organize work and achieve daily tasks
· High school graduate
· MUST be Computer literate (Microsoft Office: Word, Excel Intermediate Level, Email, etc.)
· Ability to perform general math calculations
- Self-motivated and able to work with little supervision.
Job Type: Full-time
Pay: $21.18 - $22.00 per hour
Shift:
- Day shift
Work Location: In person
Salary : $21 - $22
