Customer Service Bilingual

Job Summary:

• We are looking for a skilled and customer-oriented Customer Care Agent to join our dedicated customer care team.
• As a Customer Care Agent, you will be the first point of contact for our customers, providing assistance and resolving their inquiries promptly and professionally.
• Your primary focus will be to ensure customer satisfaction, build positive relationships, and maintain a high level of service quality
• Training, AST training / new hire training on processes, procedures, products will be provided.

Qualifications

• Min. 6 months of experience as a Call Center Representative or Customer Service Representative is required
• Experience working as a Hotel front desk, Receptionist will also be considered for this role.
• High School Diploma or equivalent is required
• Must be at least 18 years of age

Activities Performed on The Job

• Agents will assist customers with their daily travel needs, Hotel reservations, Flight bookings, Car rental and activities.
• Receiving contacts from customers and suppliers (airlines) and providing needed assistance via the following communications channels: phone, email and chat
• Making outbound contacts in order to proceed further with received requests
• Proceeding with requests of hotels, flights, cancellations or flight/hotel details’ amendments; providing information on bookings to the customers

Handling cases that need dedication skills or more difficult cases; cases are assigned to the agents by Team Managers or Team Captains

Job Types: Full-time, Contract

Pay: $17.00 per hour

Expected hours: 40 per week

Benefits:

• Health insurance

Shift:

• Day shift

Work Location: In person

Salary : $17