What are the responsibilities and job description for the Desktop Engineer role in Mahwah, NJ (Onsite) || Contract position at E-Solutions INC?
Our Client is seeking a skilled and proactive Deskside Support Engineer to join our team in Mahwah, NJ. This is an onsite, long-term contract role where you will provide hands-on technical support for end-user devices, including laptops, desktops, PCs, and printers. Your role will focus on resolving hardware and software issues, performing installations, and ensuring excellent customer service within the organization.
Position Title: Deskside Support Engineer
Job Location: Mahwah, NJ
Remote/Onsite: Onsite
Job Type: Contract
Duration: Long Term
Job Location: Mahwah, NJ
Remote/Onsite: Onsite
Job Type: Contract
Duration: Long Term
Deskside Support Engineer
Local service support for Windows & MAC - Laptops, Desktops, PCs, and etc.
Onsite service for routine work performed on customer's computer equipment. Service includes onsite Installations of hardware and software including Testing, Hardware Relocations, Addition of hardware/software/external equipment as well as Changes and Upgrades for devices to restore services within the customer location.
Provide Maintenance (response, diagnosis, repair, and restore) of the physical devices at customer locations
Onsite maintenance and support of customer's printers, which includes consumables replacement and troubleshooting for fixing print Issues
Coordinate with Engineering team to ensure incidents are resolved according to service level targets
Local service support for Windows & MAC - Laptops, Desktops, PCs, and etc.
Onsite service for routine work performed on customer's computer equipment. Service includes onsite Installations of hardware and software including Testing, Hardware Relocations, Addition of hardware/software/external equipment as well as Changes and Upgrades for devices to restore services within the customer location.
Provide Maintenance (response, diagnosis, repair, and restore) of the physical devices at customer locations
Onsite maintenance and support of customer's printers, which includes consumables replacement and troubleshooting for fixing print Issues
Coordinate with Engineering team to ensure incidents are resolved according to service level targets
Perform final checks prior to closing incidents:
User confirmation that service has been restored
User satisfaction survey
Confirmation of correct incident categorization for Problem Management
Confirmation of sufficient resolution detail for Problem Management
Assessment of any required changes to Configuration Management System
Update the Knowledge base
User confirmation that service has been restored
User satisfaction survey
Confirmation of correct incident categorization for Problem Management
Confirmation of sufficient resolution detail for Problem Management
Assessment of any required changes to Configuration Management System
Update the Knowledge base
Language Requirement: English and Spanish
Required Qualifications
Good communication skills
Hands on experience on End User Workstations (Laptops, Desktops, Printers).
Ability to solve complex hardware and software issues.
Hands-on experience with Windows/Linux/Mac OS environments
BSc in Computer Science or relevant field
Good communication skills
Hands on experience on End User Workstations (Laptops, Desktops, Printers).
Ability to solve complex hardware and software issues.
Hands-on experience with Windows/Linux/Mac OS environments
BSc in Computer Science or relevant field
Sincerely,
Abhishek Singh
W: www.e-solutionsinc.com
E: abhishek.s@e-solutionsinc.com
Opt-out option: Send a detailed report to helpdesk@e-solutionsinc.com with the subject line 'Consultant/Candidate Opt-Out Request.
"Disclaimer: E-Solutions Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply. EEO/AA/M/F/Vet/Disability."
"Disclaimer: E-Solutions Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply. EEO/AA/M/F/Vet/Disability."
