JOB TITLE : Digital & IT Analyst
JOB DESIGNATION
The Digital & IT Analyst will work on both Infrastructure and Applications solutions projects while providing endpoint support to IT users at our manufacturing facility in Simi Valley.
This includes
- Installation, maintenance, and general support of both hardware & software critical for day-to-day business operations, on the production floor
- Configurations and implementation of Applications solutions to improve process efficiency
- Backup production workstations and building an asset inventory and knowledge base of production data, software and hardware solutions.
- Documentation of variety of IT processes and applications solutions including IT Services catalog
JOB CORE RESPONSIBILITIES
Partner with various business depts. to build and configure application solutions to improve overall process efficiencyBuild asset Inventory and catalog data, software and IT hardware in production areaCollaborate with Engineering and production team to document IT solutions and interfaces with production equipment / systemsBackup / Image all workstations on the production floor as requiredInstall and / or upgrade software solution on production workstations as neededPerform troubleshooting using basic diagnostic techniquesBuild / Install workstations, IT equipment or software applications as needed under guidance / supervision of division IT teamSupports IT team on daily operations by learning and participating in a variety of activities.Analyze and troubleshoot system issues, identify root causes, and implement remedial actions, as requiredBuild IT services catalog in order to provide better visibility and understanding of IT services to usersConsistent exercise of independent judgment and discretion in matters of significanceRegular, consistent and punctual attendance is required.JOB SPECIFICATIONS
Education : Bachelor's degree in computer science, information systems, or related area or equivalent
Certifications : Microsoft Certified Professional and CompTIA certifications
Hands-On experience in the following areas -o Maintenance and support of computer hardware or related equivalent experience.
o Configuration and implementation of business applications, reporting & Analytics solution including Jira, Power BI etc. preferred
o Experience with Software development and scripting languages including SQL and Shell scripting
o Manufacturing environment, preferred.
Skills :
Strong customer service orientation.Proficiency in English language, including speaking, reading, and writing.Ability to apply innovative thinking toward problem resolution.Ability to handle sensitive information in a confidential manner.Strong written and verbal communication.Detail-oriented with excellent organizational and time management.Ability to work in a fast-paced environment and manage multiple priorities.Willingness to learn and take initiative.Self-starter with the ability to work independently, collaboratively, and in a team environment.
