Customer Service Representative

Customer Service Representatives (CSRs) are vital contributors to our team, serving as the primary point of contact for our clients. They address customer inquiries, support electrical and generator service and sales processes across Commercial, Industrial, and Residential sectors, and prioritize delivering exceptional customer experiences. This role demands outstanding communication skills, in-depth knowledge of electrical and generator services, and a proven ability to handle multiple responsibilities effectively. Key duties include managing high volumes of phone interactions, including proactive outbound sales calls.

Requirements and Preferred Skills:

• Education: High school diploma or equivalent is required; an associate or bachelor’s degree is preferred.
• Experience: At least 2 years in a customer service position is essential. Familiarity with the electrical and generator industry or a related field is highly advantageous.
• Technical Skills: Proficient in CRM platforms, Microsoft Office Suite, and/or Google Workspace. Strong data entry skills with exceptional accuracy and attention to detail.
• Soft Skills: Outstanding communication and interpersonal abilities. Demonstrated problem-solving skills to effectively handle challenging customer scenarios.
• Organizational Skills: Highly detail-oriented with the ability to manage multiple priorities efficiently in a dynamic, fast-paced setting.
• Work Ethic: Maintains a positive attitude and professional demeanor under pressure.
• Phone Skills: Skilled in managing high volumes of inbound and outbound calls with strong phone etiquette.
• Team Alignment: Committed to fostering alignment with company goals and values.

Everything we do as a company is centered around our Core Values!

• Positive Attitude - We show up with a smile and believe that anything is possible as long as we never give up trying to accomplish it.
• Reliable - We hold ourselves accountable, meet deadlines and budgets. We show up ready, pre-plan our strategy, set targets and execute to a defined success.
• Aligned - We work together as a team to achieve goals, strive to make each other’s lives easier and consider the effect of all our actions on our fellow team members.
• Competent - We continually learn and strive for excellence above industry standards.
• Trustworthy - Everything we do is legal, moral, ethical, and responsible. We share goals, actions, and results to foster an environment of trust and communication.
• Innovative - We are results oriented while focusing on creatively utilizing the most advanced, efficient, and effective materials and methods in the design and installation of electrical systems that meet our clients' needs and expectations in every possible way.
• Committed - We set goals and uncompromisingly do whatever it takes to achieve results.
• Efficient - Everything we do we strive to do it in a well-organized and competent way with little waste while continually improving our procedures and processes.

Key Duties:

• Customer Engagement: Address customer inquiries through phone, email, and in-person interactions.
• Sales Assistance: Assist the sales team by tracking leads, providing updates, and ensuring smooth progression of the sales process.
• Order Management: Handle the processing of customer quotes, orders, and sales transactions.
• Data Management: Maintain accurate and up-to-date customer records and documentation.
• Problem Resolution: Efficiently address and resolve customer concerns and complaints.
• Product Expertise: Deliver detailed product information while staying updated on the latest product developments and updates.
• Team Collaboration: Work closely with internal teams, such as sales, technical support, and field service technicians, to ensure seamless service delivery.
• Communication Logging: Document all customer interactions and transactions for accurate record-keeping.

Job Type: Full-time

Pay: $13.00 - $17.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

People with a criminal record are encouraged to apply

Education:

• Associate (Preferred)

Experience:

• Customer service: 2 years (Required)
• Cold calling: 2 years (Required)
• Phone etiquette: 2 years (Required)

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Jackson, TN 38305 (Required)

Work Location: In person

Salary : $13 - $17