What are the responsibilities and job description for the Account Manager position at E.W. Wylie?
WHO IS E.W. WYLIE?
We haul the heavy equipment, glass, and other specialized materials across the United States and Canada that create our infrastructure. Since 1938, we have adapted to and overcome the many challenges the transportation industry faces. As a rapidly growing company, we put an emphasis on respect, teamwork, and communication. At E.W. Wylie we stand by our customers, drivers, and employees because What Drives You, Drives Us!
A DAY IN THE LIFE!
As an account manager with us, you will take the lead in driving customer success and business growth. Your primary focus will be on developing and expanding customer relationships, ensuring seamless communication and exceptional service. You will be the linchpin in managing freight bookings, reviewing pickups and deliveries, and collaborating with our top-tier business development and operations team to drive results.
WHO ARE YOU?
You are a results-driven professional with a passion for developing strong customer relationships and driving business outcomes. Your proactive approach ensures that clients trust us with their freight needs. You also excel at uncovering opportunities for increased profitability and operational efficiency. Working alongside a dynamic business development team energizes you.
YOUR CORE RESPONSIBILITIES
- Engage with customers regularly to meet their expectations, address inquiries, and identify opportunities for expanding business.
- Work closely with drivers to provide timely answers to their questions and assist with load details.
- Monitor and analyze KPIs and market trends to manage and enhance your region’s profitability.
- Cultivate new customer relationships and deepen existing ones to drive business growth.
- Collaborate effectively with internal teams to ensure consistent communication and a seamless experience for customers and drivers.
- Review customer contract rates to ensure accuracy and alignment with current market conditions.
YOUR SKILLSET
- Demonstrated ability to drive profitability and identify growth opportunities.
- Strong communication skills to interact and build strong relationships with customers, drivers, and internal teams.
- Proven track record in managing and nurturing customer relationships.
- Ability to tackle complex challenges and develop innovative solutions.
- The ability to manage your time in a fast-paced environment with regularly shifting deadlines.
MINIMUM QUALIFICATIONS
- Associate degree in business or logistics.
- 5 years of directly related experience in account management, sales, or a related field
- 2 years of experience managing staff.
- Demonstrated interpersonal skills and the ability to interact with drivers, customers, operations, and administrative staff.
- Demonstrated communication skills with the ability to communicate in a clear, concise, and understandable manner with the ability to listen attentively to others.
- Demonstrated proficiency with Microsoft 365.
PREFERRED QUALIFICATIONS
- Bachelor's degree in business or logistics.
- 7 years of directly related experience in account management, sales, or a related field.
- 2 years of experience in the transportation or logistics industries.
SALARY AND SCHEDULE
- Salary: Up to $100,000 per year, decided based on experience.
- Schedule: Full-time on-site; Monday - Friday; Quarterly on-call rotation.
BENEFITS OF WORKING WITH US
- Insurance: Medical, Dental, Vision, and Life.
- Additional Health Benefits: Health Savings Account and Flexible Spending Accounts.
- Retirement: 401(k) with a 4% match.
- Paid Time Off: Three weeks, start earning day one.
- On-Site Gym: Dumbbells, cable machine, yoga mats, and cardio equipment.
Salary : $100,000
