What are the responsibilities and job description for the Window Cleaning Operations Manager position at E-Z Window Cleaning?
Are you an experienced and organized leader with a passion for delivering outstanding service? Do you enjoy doing hands-on work? Come work for a company that values you and what you can bring to our team!
E-Z Window Cleaning is looking for a dedicated Operations Manager to join our team and help us continue to grow and provide high quality window cleaning services to customers in the Madison metro area. This person will have the autonomy to create their own team and make their own decisions on to build a successful work environment with our training and guidance.
About Us:
E-Z Window Cleaning has been a trusted name in the window cleaning industry, offering residential and commercial window cleaning services. In 2025 we are celebrating our 25 anniversary. Our humble beginnings started with one man, and one truck and has grown into the number 1 window cleaning company in Wisconsin. Our success is rooted in our commitment to invest in the development of our staff. We provide the most comprehensive training in our industry, including certifications through the IWCA (International Window Cleaning Association). Safety and training are what makes our company different from most. We pride ourselves on our safety standards, reliability, professionalism, and commitment to customer satisfaction. Currently we have locations in Burlington, Mequon, Sheboygan, and Waukesha. We are looking for an Operations Manager who will maintain our operations and ensure the smooth and efficient running of our newest location opening in Madison.
Check out our flavor on Facebook or Instagram to see more about us.
Key Responsibilities:
- Oversee and manage day-to-day operations of the Madison operation, ensuring projects are completed on time and within budget.
- Lead, train, and motivate a team of window cleaning technicians to maintain high standards of service.
- Coordinate schedules and route optimization for crews to maximize efficiency and minimize downtime.
- Assist in developing and implementing safe operational strategies to improve service delivery and customer satisfaction.
- Ensure company and OSHA safety protocols are followed and maintain high standards of cleanliness and quality.
- Monitor and manage inventory and supplies to ensure seamless operations.
- Handle customer inquiries, complaints, and feedback in a professional and timely manner.
- Track and analyze operational performance, making recommendations for continuous improvement.
Qualifications:
- A Bachelors degree or appropriate industry experience.
- Proven experience in an operations or management role (preferably in the service industry).
- Strong leadership and team-building skills.
- Excellent organizational and multitasking abilities.
- Knowledge of window cleaning equipment and safety standards is a plus.
- Outstanding communication skills, both verbal and written.
- Ability to problem-solve and think critically in high-pressure situations.
- Proficiency in Microsoft 365 or similar software, and experience with scheduling/management software is a plus.
What We Offer:
- Competitive salary based on experience.
- Opportunities for career advancement and growth.
- A dynamic, supportive work environment.
- Structure, standards, and a comprehensive training program.
- Benefits package, including health, vision, & dental insurance, and paid time off.
- 401k retirement plan with an industry leading employer match.
- Company paid iPhone
How to Apply:
If you are ready to take your career to the next level with a company that continues to grow year after year, E-Z Window Cleaning would like to hear from you!
Join our team and help us continue to improve our customers outlook on the world!
Job Type: Full-time
Pay: $45,500.00 - $70,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Compensation Package:
- Bonus opportunities
- Performance bonus
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- Weekends as needed
Ability to Commute:
- Madison, WI 53716 (Required)
Ability to Relocate:
- Madison, WI 53716: Relocate before starting work (Preferred)
Work Location: In person
Salary : $45,500 - $70,000