What are the responsibilities and job description for the Desktop Support Analyst position at E2 MEDIA LLC?
Job Description
Job Description
Rate : $20 / hr including medical benefits
Length : 12 months and can be extended indefinitely or converted to FTE.
Location : Orlando, hybrid onsite (initially starts onsite 5 days, 8-5, then moves to a hybrid schedule after a few months)
Candidates with some of these will be preferred!
A computer certification
Microsoft certifications
CCNA
Experience with desktop imaging or scripting
Duties :
Installs, configures and ensures the effective operation of all desktops, laptops, end user hardware and software, WIndows & Office software, peripheral equipment and mobile devices within established County standards.
Monitors and responds to Service Center trouble calls and provides end user training in use of equipment and software.
Confers with the customer to diagnose simple to moderately complex problems, apply solutions and assist in determining the types of hardware and software required to meet business needs.
Ensures end user hardware, software and associated devices interconnect seamlessly with diverse systems such as file servers, email servers, computer conferencing systems and application servers.
Creates, runs, and troubleshoots simple to moderately complex scripts, batch files, or installation procedures.
Coordinates efforts with technical staff and customers to determine and resolve client issues under direction of technical lead.
Reviews licensing problems and performs software and hardware audits throughout the organization. Provides audit reports and assessments and ensures compliance with licensing regulations.
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