Specialist, Member Communications

Alignment Health is breaking the mold in conventional health care, committed to serving seniors and those who need it most: the chronically ill and frail. It takes an entire team of passionate and caring people, united in our mission to put the senior first. We have built a team of talented and experienced people who are passionate about transforming the lives of the seniors we serve. In this fast-growing company, you will find ample room for growth and innovation alongside the Alignment Health community. Working at Alignment Health provides an opportunity to do work that really matters, not only changing lives but saving them. Together.

The Member Communications Specialist is responsible for coordinating and executing multi-channel campaigns across print, email, SMS, IVR, and web. This role ensures all member-facing communications are accurate, timely, compliant, and aligned with business objectives. Our Member Communications Team plays a crucial role in ensuring members receive clear, timely, and engaging communications that improve health outcomes, enhance experiences, and drive satisfaction. Collaborates with internal stakeholders—including Member Engagement, Clinical, Product, and Compliance teams—as well as external print and fulfillment vendors to ensure seamless execution.

GENERAL DUTIES/RESPONSIBILITIES
1.    Support marketing communications leader(s) in executing member communication initiatives, including copyediting, project coordination, distribution, and reporting.
2.    Collaborate with cross-functional teams (Clinical, Member Engagement, Product) to align marketing initiatives with business priorities and proactively manage the annual communications calendar.
3.    Manage and maintain the member communications calendar, ensuring campaigns align with call center capacity and member experience goals.
4.    Coordinate with print/fulfillment vendors and digital platform leads to ensure timely and accurate distribution of materials.
5.    Track and report on campaign engagement metrics, identifying trends and opportunities for optimization.
6.    Maintain an organized repository of all communications for compliance tracking and audit purposes.
7.    Identify and support process improvements to enhance efficiency, streamline workflows, and reduce redundancies.
8.    Other Duties as assigned.

Job Requirements:

Experience:

• Required: Minimum 3 years of experience in communications coordination, marketing project management, or campaign execution. Experience managing multi-channel campaigns (email, direct mail, SMS, IVR, web).

• Preferred: Healthcare or Insurance industry experience. Experience with Salesforce Marketing Cloud, Talkdesk IVR, or similar platforms is a plus.

Education:

• Required: High School Diploma or GED.  Bachelor's degree in Marketing or Similar

• Preferred: MBA

Specialized Skills:

• Required:

• Familiarity with CMS regulations related to Medicare member communications.
• Ability to communicate positively, professionally and effectively with others; provide leadership, teach and collaborate with others.
• Effective written and oral communication skills; ability to establish and maintain a constructive relationship with diverse members, management, employees and vendors;
• Mathematical Skills:  Ability to perform mathematical calculations and calculate simple statistics correctly
• Reasoning Skills:  Ability to prioritize multiple tasks; advanced problem-solving; ability to use advanced reasoning to define problems, collect data, establish facts, draw valid conclusions, and design, implement and manage appropriate resolution.
• Problem-Solving Skills:  Effective problem solving, organizational and time management skills and ability to work in a fast-paced environment.
• Report Analysis Skills:  Comprehend and analyze statistical reports.

Licensure:

• Required: None

Essential Physical Functions:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1.  While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.

2. The employee frequently lifts and/or moves up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.

Pay Range: $64,384.00 - $96,577.00

Alignment Health is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, age, protected veteran status, gender identity, or sexual orientation.

*DISCLAIMER: Please beware of recruitment phishing scams affecting Alignment Health and other employers where individuals receive fraudulent employment-related offers in exchange for money or other sensitive personal information. Please be advised that Alignment Health and its subsidiaries will never ask you for a credit card, send you a check, or ask you for any type of payment as part of consideration for employment with our company. If you feel that you have been the victim of a scam such as this, please report the incident to the Federal Trade Commission at https://reportfraud.ftc.gov/#/. If you would like to verify the legitimacy of an email sent by or on behalf of Alignment Health’s talent acquisition team, please email careers@ahcusa.com.

Salary : $64,384 - $96,577