Service Technician

Overview

e3 Diagnostics is the leading provider of audiology equipment sales and service solutions in the United States. With over 30 offices strategically located nationwide and staffed with teams of highly experienced hearing and balance instrument experts, we bring a local expertise that is unmatched by any others in the field of audiological instrumentation.

e3 Diagnostics is seeking a Service Technician to join our team in the corporate office in Arlington Heights, IL. The Service Technician will work on-site and is responsible for repairing and calibrating audiological instruments all while delivering unparalleled customer service.

The ideal candidate for this role will be technically inclined with experience performing maintenance on electronic equipment and possess excellent customer service skills.

Compensation: $50,000 salary

Schedule: Monday - Friday 8:00 AM - 4:30 PM

Benefits include Medical, Dental, Vision, 401(k) with Match, Life Insurance, Paid Time Off (PTO), Paid Holidays, Employee Perks, & Employee Assistance Program.

Ready to join a dynamic team and make a difference in the world of audiology? Apply now and let’s turn up the volume on your career!

Responsibilities

• Build & maintain customer relationships and provide unparalleled service and technical support.
• Perform calibration, maintenance, repairs, and installations on a wide range of audiology equipment.
• Calibrate the field test equipment received at the regional office; schedule return to customer when completed.
• Maintain accurate records.
• Keep product knowledge current, attending all required training.
• Collaborate with office administration team to ensure scheduling of equipment calibrations meets the required deadlines and certification requirements.
• Maintain accurate records of customer contact and equipment.
• Limited travel to customers’ locations, works independently with minimal supervision.
• All other duties as assigned.
  
  

Qualifications

Required Skills/Abilities:

• Attentive to details working with concurrent tasks & frequent interruptions.
• Effective verbal & written communication with professional appearance
• Dependable, punctual, and reliable; Able to work under pressure to meet deadlines.
• Excellent interpersonal and customer service skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Proficient with Microsoft Office Suite.
  
  

Education And Experience

• High school diploma or equivalent required.
• Two-year technical or Engineering degree or at least two years related experience required.
• Knowledge of Microsoft office, experience with database management systems.
• Must have a valid driver’s license and be able to maintain a clear driving record.
  
  

Travel

• This position is subject to travel up to 20% of the time, depending upon the local office need.
  
  

Physical Requirements

• Occasional walking, stooping, kneeling, crawling, and crouching depending upon variables at customer location.
• Must be able to repeatedly lift 50 pounds throughout the day.
• Physically able to drive a vehicle for prolonged periods of time.
  
  

e3 Diagnostics is an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, sex, national origin, disability, or protected veteran status.

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