What are the responsibilities and job description for the Call Center/Front Office Representative position at e7 Health?
Call Center Representative/Front Office Receptionist
Competitive salary starting at $24 per hour
Job Description:
The Call Center Representative/Front Office Receptionist will be the liaison between our company and its current and potential clients, patients, and vendors. This is not a job, but a career position, our goal is to grow you and this position.
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The ideal candidate would be a quick learner who can memorize scripts and adapt them as different situations arise during a call (weekly quizzes on scripts and front office processes) - As the voice of our company, the team member must have excellent communication and interpersonal skills, as well as be enthusiastic about helping our patients & driving satisfaction
- This position is Monday - Friday 8:30am - 5:30pm (would be able to work at both locations during the week)
- This position would require the team member to be flexible in working the front office and answering phone calls.
- Great benefits including health, vision & dental
- Pay starting at $24 per hour with room for growth
We are looking for someone who is looking for long-term employment with room for growth both professionally and financially. Someone who is dedicated to providing top notch customer service and exceptional phone skills.
Job Duties:
- Managing large amounts of inbound calls in a timely and professional manner
- Scheduling of patients for all e7 Health locations
- Providing exceptional customer/patient care
- Responding to all vendor and corporate client inquiries
- Following verbatim all e7 Health “scripts” when handling specific medical procedure topics
- Identifying customer/patient needs, clarifying information, researching every issue and providing solutions and/or alternatives
- Providing needed information to the correct parties for follow up
- Seizing every opportunity to inform about related services when the opportunity arises
- Welcome patients by greeting them, in person or on the telephone
- Complete patient check-in and check out along with applicable patient paperwork
- Process payments for patient services
- Answer or refer company inquiries
- Maintain a safe and clean reception area by complying with procedures, rules, and regulations
- Maintain continuity among work teams by documenting and communicating actions, irregularities, and continuing needs
- Contribute to team effort by accomplishing related results as needed
- Complete daily and weekly supply inventory
- Coordinate mail flow in and out of office
- Scan and fax documents as needed
- Prepare agenda for a weekly employee meeting
Skills / Requirements:
- Must be able to type a minimum of 35 WPM (All candidates will be required to complete a typing test if chosen for an interview).
- Current driver’s license and access to a reliable vehicle at all times
- Excellent verbal and written communication skills
- Excellent computer skills
- Superior customer service skills and the ability to adapt to different personality types
- Able to actively listen and employ information received
- Able to maintain professionalism and customer focus in a stressful and fast-paced environment
- Able to multitask while ensuring accuracy and adherence to policies and procedures
- Able to receive and provide ongoing coaching, guidance, and constructive feedback
- Organizational skills
- Knowledge of all Microsoft Office applications
If you meet all of the skills/requirements listed above and believe you are the best candidate for this position, we encourage you to apply!
Generous compensation and benefits - we offer medical, dental, vision, paid time off, free gym membership, attendance bonus, and no weekends or major holidays with endless opportunity for growth within the company. Serious applicants only: We are looking for someone who wants a long-term career with significant professional and financial growth. This position is not ideal for someone just looking for a “job”. The sky is the limit in terms of company growth opportunities.e7 Health is a preventative health and wellness company that has significantly expanded – we have much to accomplish and need your help to make it happen! We believe our success begins with our highly qualified and motivated staff and we are searching for outgoing, driven individuals who are looking for a long-term career with a team they love. We understand that our service is not only measured by the way we take care of patients but also by the way we take care of everyone we work with. All of us at e7 Health encourage and foster within each other the desire to demand, achieve, and ultimately, deliver excellence. We are looking for a motivated, enthusiastic, and hardworking individual to fill the Call Center Representative position.
Salary : $24
