What are the responsibilities and job description for the Customer Service Representative (CSR) position at E8 Telecommunications?
Job Description
Job Description
Rather than being an all-service interactive marketing and sales firm that doesn't have a specialty, E8 Telecommunications offers a dedicated suite of services done with exceptionally high standards. We focus on all industries in telecommunications, and our Customer Service Representative team has enhanced knowledge of what works when representing a client, and what doesn't. Our Customer Service Representatives aim is to build a direct conversation around the products we endorse and to train new team members within our business to ensure we have the senior leadership needed to continue our upward growth.
Job Description of the Position :
E8 Telecommunications is proud to work with soon to be graduates to help start your career and work for an industry leader. At E8 Telecommunications, entry-level Customer Service Representatives fill newly developed positions available within our company, which will essentially transition the ideal applicant into our senior sales management role.
The Entry Level Customer Service Representative position is a valued team member in the marketing and sales department. The position is considered entry-level to start during training which includes a comprehensive overview of basic direct marketing strategy, sales, promotional techniques, visual merchandising, and consumer market research.
Customer Service Representative Job Duties :
- Brand awareness, customer acquisitions, direct sales and direct marketing promotions
- Specializes in promotions & assisting in marketing and promotional campaigns
- Contributes to team effort by accomplishing related sales results as needed
- Recommends potential products or services to management by collecting customer information and realizing customer needs
- Problem-solves for clients if need be by clarifying the customer’s complaint; focusing on the cause of the problem and explaining the best solutions to their problem
Customer Service Representative Requirements :
Skills / Qualifications in Customer Service, Sales Product Knowledge, Quality Focus, Problem Solving, Market Knowledge, Documentation Skills, Listening, Phone Skills, Resolving Conflict, Analyzing Information
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