What are the responsibilities and job description for the Store Manager position at EA Team Inc.?
Responsibilities And Duties Customer Engagement
- Must hold Customer Service Representatives accountable to the measurable results associated with excellent customer service.
- Responsible for managing the location consistently towards acceptable customer service scores, feedback, and results.
Visual Communications
- Ensures that the retail environment is aimed at getting the customer excited about the products offered and inspiring a recipe of need.
- Ensuring the location, in its entirety, presents a well-maintained and visually appealing environment to all patrons.
- Keeps assigned location well stocked and ensures that the customer service representatives possess competent product knowledge.
Food and Beverage Handling
- Maintains an active state required Management Food Safety Handling Certification.
- Ensures that all employees at assigned location have proper training and acknowledgement of safe food and beverage handling procedures.
Operations/Hiring/Training
- Understand and administer the company policies and procedures and ensure compliance with them, consistently within assigned location.
- Effectively evaluate employee performance and promote successful employee development
- Ensures location works within labor scheduling budget
- Ensure proper staffing at assigned location and reports to the Area Manager if additional hires are needed
- Assist with employee retention and satisfaction.
Inventory Control
- Ensure that all store employees are trained and compliant with all basic inventory management/movement/receiving processes. Consistently execute quality inventory practices with receiving, stocking, transfers, and managing inventory discrepancies.
- Accurately input all delivery invoices into the back-office system upon receipt.
Technical
- Can effectively and competently operate all software and systems used for daily operations (S2K, EPOS, time clock, etc.).
Miscellaneous
- Responsible for carrying out all other duties as assigned
Job Type: Full-time
Shift:
- Evening shift
- Morning shift
Experience:
- Customer service: 1 year (Required)
Ability to Commute:
- South Lake Tahoe, CA 96152 (Required)
Ability to Relocate:
- South Lake Tahoe, CA 96152: Relocate before starting work (Required)
Work Location: In person
