Account Manager - Landscape Industry

The Account Manager is responsible for making sure the client and customer needs are being met and understood by each department in the company. Duties include handling any client complaints, working to find solutions to any client issues, and managing other departments to ensure clients are experiencing a positive client/company relationship. The main goal is to ensure the client is happy and the customer expectations are consistently exceeded.

Duties:

• Handling any client concerns, working to find solutions to any client issues and managing other departments to ensure clients are experiencing a positive client/company relationship.
• Communicating with client to ensure that all needs are understood and addressed.
• Building strong client relationships to maintain old business and acquire new customers.
• Collaborate with various internal departments to ensure they are fulfilling all customer requests.
• Resolve complaints and keep track of all processes that pertain to the clients' desires.
• Serve as the client’s representative within our organization - with a focus on providing an excellent customer experience.

Skills:

• Ability to manage multiple tasks.
• Ability to work in a team environment.
• Ability to meet strict deadlines.
• Ability to communicate effectively in both oral and written forms.
• Must possess communication skills that foster internal and external teamwork.
• Strong negotiation and conflict resolution skills and social perceptiveness.
• Goal-oriented, focused, and able to exceed with minimal supervision.
• Entrepreneurial spirit with the motivation to maintain a competitive advantage in the marketplace.
• Professional presentation and attitude.
• Proactive communication.
• Possesses a valid driver’s license and maintains a good driving record.
• Able to participate in a stringent background and drug screening process

Education and Experience

• Bachelor's degree in Business, Horticulture, or another relevant field is preferred.
• Two years minimum of relevant working experience is required.

Job Type: Full-time

Pay: $55,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday
• Weekends as needed

Experience:

• Customer service: 2 years (Required)

License/Certification:

• Driver's License (Required)

Ability to Commute:

• Caseyville, IL 62232 (Required)

Work Location: In person

Salary : $55,000 - $65,000