Case Manager - STOPLIFT /Anger Management Program

Join Our Team as a Case Manager! 

Are you passionate about supporting Behavioral Health & Justice Involved Population and making a real difference in their lives? EAC Network, a leading not-for-profit social service agency dedicated to helping over 79,000 people through 100 impactful programs across Long Island and NYC, is looking for a dedicated full time Case Manager to join the Stop Lift/ Anger Management program.

Salary:  $20

Schedule: Monday-Friday 9AM-5PM

Location: Hempstead, NY

Reports to: Program Supervisor

What drives the core purpose of this job:

The Case Manager is responsible for coordinating all aspects of client intake, scheduling, case follow-up, and administrative support for the STOPLIFT/AMP program. This role requires strong organizational and communication skills to liaise with clients, courts, probation departments, and other referring agencies. The Case Manager may facilitate structured courses for first-time offenders, maintain program records, and ensure compliance with reporting requirements.

What are the key Responsibilities:

1. Client Coordination & Registration:
   • Coordinate all aspects of client intake, scheduling, and case follow-up.
   • Register clients for the STOPLIFT/AMP program via telephone or on-site.
   • Schedule and set up classes for adult and juvenile clients.
2. Program Administration & Documentation:
   • Prepare and maintain client information, program correspondence, and STOPLIFT/AMP reports for referring agencies.
   • Maintain organized STOPLIFT/AMP program files.
   • Prepare and submit monthly and quarterly case statistics.
   • Complete all necessary paperwork, including attendance sheets and class lists on class days.
3. Facilitation & Client Support:
   • Facilitate classes for first-time offenders charged with shoplifting, assault, harassment, and similar offenses, following the structured curriculum provided by EAC NETWORK.
   • Assist supervision and staff with office work, including correspondence and reporting to referring agencies.
4. Communication & Liaison Duties:
   • Handle telephone calls and contacts with the probation department, courts, and other agencies, providing updates to the Program Director.
   • Answer, screen, and direct telephone calls appropriately.
   • Assist coordinators with scheduling classes and organizing class paperwork for adult and juvenile clients.
5. Administrative & Office Support:
   • Order and maintain inventory for program office supplies.
   • Monitor intern and staff attendance.
   • Generate purchase orders for the program.

What key knowledge, skills, and abilities are required to excel in this role:

1. High School Diploma or educational equivalent required. Degree in Social Work, Criminal Justice, or a related field preferred.
2. Prior experience in case management, program coordination, or administrative support in a human services setting.
3. Strong organizational, time management, and communication skills.
4. Ability to work collaboratively with diverse populations, including clients, court personnel, and social service agencies.
5. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and database management.
6. Ability to handle confidential information with professionalism and discretion.
7. Experience facilitating structured educational or behavioral intervention programs is a plus.

What We Offer

• Comprehensive Benefits Package: Medical, Dental, and Vision Insurance, 401K with a 3% match after one year, 30 days Paid Time Off in your first year, and 14 Paid holidays.

• Additional Perks: Short-term and long-term disability coverage, flexible spending accounts, wellness benefits, PlumBenefits, Verizon wireless discounts.

• At EAC Network, you will find more than just a job – you will find a supportive work environment committed to your well-being and growth. We champion equity, justice, and belonging, fostering a workplace where every voice is valued and empowered. We offer many roles with flexible and hybrid schedules to help you maintain a healthy work-life balance, and our generous PTO policy and Summer Fridays ensure you have time to recharge. Our commitment to wellness also earned us the 2024 Gold Healthy Workforce Designation from Cigna. Additionally, EAC employees may be eligible for the Public Service Loan Forgiveness program. At EAC Network, you are part of a team making a difference in our communities across Long Island and New York City, every day.

Salary : $20