Counseling Program Assistant

Job Summary

This is an exciting opportunity to join our team as a Full-Time Bilingual Intake Counselor.

Key Responsibilities

• Manage paperwork and keep accurate records of customers' personal documents.
• Verify the accuracy and completeness of registration forms.
• Protect customers' personally identifiable information by maintaining confidentiality.
• Provide exceptional customer service through phone and email communications.
• Accurately complete data entry tasks and maintain organized files.
• Participate in staff development webinars, workshops, and training sessions.
• Match customers with suitable partner agencies based on their specific needs.

Requirements and Qualifications

• A high school diploma or equivalent is required for this position.
• Bilingual proficiency in English and Spanish is a must for effective communication with diverse clients.
• At least two years of relevant work experience is preferred, with expertise in OSOS being beneficial.
• Superb communication, organizational, and interpersonal skills are crucial for success in this role.
• Proficiency in various computer applications, including spreadsheets, Microsoft Office, and database software, is necessary for performing job duties.

Our Organization

• We are a not-for-profit social service agency dedicated to providing high-quality services to individuals in need.
• We offer a comprehensive benefits package, including medical, dental, and vision insurance.
• A 401K plan helps employees save for retirement.
• Paid Time Off (PTO) allows employees to relax and recharge.