What are the responsibilities and job description for the Counseling Program Assistant position at EAC Network?
About Our Team
The EAC Network is a dynamic organization committed to delivering exceptional services to individuals and families in need.
Job Summary
This is an exciting opportunity to join our team as a Full-Time Bilingual Intake Counselor.
Key Responsibilities
- Manage paperwork and keep accurate records of customers' personal documents.
- Verify the accuracy and completeness of registration forms.
- Protect customers' personally identifiable information by maintaining confidentiality.
- Provide exceptional customer service through phone and email communications.
- Accurately complete data entry tasks and maintain organized files.
- Participate in staff development webinars, workshops, and training sessions.
- Match customers with suitable partner agencies based on their specific needs.
Requirements and Qualifications
- A high school diploma or equivalent is required for this position.
- Bilingual proficiency in English and Spanish is a must for effective communication with diverse clients.
- At least two years of relevant work experience is preferred, with expertise in OSOS being beneficial.
- Superb communication, organizational, and interpersonal skills are crucial for success in this role.
- Proficiency in various computer applications, including spreadsheets, Microsoft Office, and database software, is necessary for performing job duties.
Our Organization
- We are a not-for-profit social service agency dedicated to providing high-quality services to individuals in need.
- We offer a comprehensive benefits package, including medical, dental, and vision insurance.
- A 401K plan helps employees save for retirement.
- Paid Time Off (PTO) allows employees to relax and recharge.
