Application Support Architect

About EAG:

EAG is a dynamic and growing Consulting, IT Outsourcing, and Back Office Outsourcing firm focused on driving customer success. As an EAG team member, you will leverage your customer service and oil and gas industry experience, while driving value both for your clients and EAG.

Gain the satisfaction of knowing that you are creating an immediate and positive impact for your customers daily by joining the talented and driven team of professionals at EAG! Headquartered in Houston, TX, we focus on serving the upstream and midstream energy markets. Our mission is to deliver cost-effective business solutions to the oil and gas industry while providing a challenging and fulfilling experience to employees. We seek individuals who enjoy expanding their knowledge of the oil and gas industry and related technologies while working as part of a team delivering complex client engagements.

EAG is currently seeking an Application Support Architect with experience supporting and developing custom application integrations, new tools focused on automation & improving efficiency and maintaining BI reports for energy companies. This role will require experience working with production accounting, field data capture, operations data and reporting systems. Individuals in this position are clever, creative, application-savvy people who are flexible and enjoy working in a fast-paced environment.

The person in this role is expected to demonstrate daily the appropriate analytical, problem-solving and organizational skills to fulfill the responsibilities outlined below and generate quality results. Strong time management, written and verbal communication skills, including the ability to communicate with individuals at all levels of the organization, are essential along with the ability to work as part of a team. All members of the EAG team are expected to actively participate in our team environment, communicate with our customers in a professional and service-oriented manner and identify process improvement and optimization opportunities. As EAG continues to grow, members must be able to handle changing priorities, new challenges, and multi-tasking. All members of the EAG team are expected to actively participate in our team environment, communicate with our customers in a professional and service-oriented manner, and identify process improvement and optimization opportunities. As EAG continues to grow, members must be able to handle changing priorities, new challenges, and multi-tasking.

Key Responsibilities:

• Lead the design and development of scalable, secure, and high-performance solutions for our energy clients, including custom tools, integrations, and reports.
• Build, maintain, and provide ongoing support for new and existing ETLs, SSIS packages, and custom SQL queries and procedures.
• Collaborate with developers, clients, vendors, and other technical specialists to resolve complex technical challenges.
• Investigate, analyze, and solve software problems by understanding and mapping client business requirements, processes and objectives.
• Develop and continuously improve internal and external application support for one of the following applications suites: Quorum (FlowCal and/or TIPS), IFS Merrick (ProCount, Carte, eVIN, and/or FieldOperator), and Peloton (WellView, SiteView, and/or ProdView)
• Design and develop models, publish packages, and manage integration & reporting services.
• Proactively respond to and troubleshoot application issues.
• Partner with clients to define and prioritize business requirements including issues submitted by the users through ticketing and service requests.
• Develop and present solutions and recommendations to clients and internal teams.
• Facilitate project activities such as client meetings, process/design workshops, user acceptance test sessions, and weekly status updates.
• Provide hands-on business and technical analyst activities while completing project deliverables.
• Ability to work with limited supervision while being self-accountable.
• Exhibit critical thinking and creative problem-solving skills. Ex: think through the root causes, identify options, make recommendations, effectively communicate rationale.

Employment Type:

• Full Time

Work Site:

• Hybrid, Onsite 3 days/week.

Experience, and Educational Requirements (Minimum Qualifications):

• Bachelor’s degree in computer information systems, Business Administration, or equivalent bachelor’s degree.
• Experience in one of the following application suites:
• Quorum: FlowCal and/or TIPS
• IFS Merrick: ProCount, Carte, eVIN, FieldOperator
• Peloton: WellView, SiteView, ProdView
• Advanced knowledge of PL/SQL, SSIS, ETL packages, and Power Platform products.
• Strong knowledge of data visualization with at least one of the following products: Spotfire, Microsoft Report Builder, PowerBI, and/or Tableau.
• Preferred: Experience with DAX.
• Experience with designing and developing models, publishing packages, and managing reporting services.
• System implementation, data migration, and development experience are required.
• Solid understanding of database/table structures to enable effective data analysis, troubleshooting, and data flow design.
• Experience working with non-technical stakeholders on report design, issue resolution, and maintenance windows.
• Strong knowledge of change, problem, incident and service management.
• Strong in all major Microsoft Office products (Word, Power Point, Excel).

Physical Requirements & Working Conditions:

• Sitting/Standing/Flexibility: Ability to sit or stand for extended periods (8 hours or more) in an office environment.

• Communication Skills (Speech/Reading): Proficiency in speaking, reading, and writing in English. Ability to understand and deliver instructions in multiple formats, including written, verbal, diagram, and schedule forms.

• Lifting Requirements: Ability to lift and move items weighing up to 10 pounds as needed.

• Vision/Hearing Abilities: Capability to interpret a range of instructions presented in various formats (written, verbal, diagram, or schedule).

Other Requirements:

• Entrepreneurial spirit and self-motivated

• Ability to manage multiple responsibilities and deadlines effectively.

• Comfortable with shifting priorities and able to work in a fast-paced, evolving environment.

• Aptitude to learn new technology, products, and concepts

• Must be based in Houston, Texas.

• Must be eligible to work for ANY employer in the United States (H1B sponsorship not available at this time).

Work Environment:

At EAG, collaboration and teamwork are core values. We look for candidates who actively support and uplift colleagues and contribute positively to our culture. We are seeking a proactive individual with an entrepreneurial spirit, strong analytical capabilities, and a dedication to driving value for clients in the energy sector. If you thrive in a dynamic, team-oriented environment, and enjoy applying your skills in an impactful way, we encourage you to apply.

EAG values a diverse workforce and is dedicated to fostering an inclusive environment where all team members are respected and supported

EAG is an Equal Employment Opportunity (EEO) employer.

We are committed to providing an inclusive and welcoming environment for all employees and applicants, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic under applicable law. All qualified applicants will receive consideration for employment without discrimination.

By maintaining this commitment, we ensure fair treatment in all aspects of employment, including recruitment, hiring, promotions, compensation, and professional development.