Loan Servicing Representative I

SUMMARY

Provides support to the Loan Servicing department including payment processing, insurance monitoring, and escrow insurance disbursements.

ESSENTIAL JOB FUNCTIONS

• Complies with all Eagle Bank policies, procedures, performance and cultural standards and expectations, as well as state and federal regulations.
• Processes all loan payments, including payoffs, monitors payment rejects, processes loan advances, remits payment to SBA and works on loan exception items.
• Monitors insurance on all loans for cancellations/reinstatements. Places loans with cancelled insurance on forced placed coverage. Processes payments from escrow accounts for insurance payments.
• Sorts and distributes daily mail.
• Communicates payoff information as requested and issues refunds of payoff when necessary.
• Prepares and sends out discharges for paid off loans, conducts research and prepares confirmatory discharges.
• Creates and maintains all automatic transfers for loans.
• Handles the monthly PMI bills and disbursements from escrow accounts.
• Performs weekly/monthly rate changes on core system.
• Performs file maintenance changes on loans.
• Works with real estate tax service to pay customer tax payments, adds loans to the tax service provider for tracking, verifies real estate tax payments for non-escrowed loans.
• Provides credit references.
• Conducts research as needed.
• Responds to call center requests related to loans.
• Functions as primary back-up to Loan Servicing Rep II as needed.

OTHER DUTIES AND RESPONSIBILITIES

• Other duties as assigned.

COMPETENCIES

• Accurate/Detailed Oriented – Is precise and accurate and pays attention to details; double checks work before passing it on.
• Action Oriented/Proactive – Enjoys working hard, is action-oriented and full of energy, seizes opportunities, expresses opinions and initiates ideas, is engaged in the process, is proactive in helping others, and takes tasks and runs with them.
• Trustworthy/Confident – Creates, builds and maintains a strong sense of trust and confidence with others, empowers others, treats others fairly and truthfully, values the opinions of others, acts with tact and diplomacy, models organizational values, and words and actions are consistent.
• Flexible/Adaptable – Understands things can change, adapts quickly to change, is willing to listen to other opinions or ways of doing things, and will embrace constructive change even if it is personally difficult.
• Self-Aware/Motivated to Grow Professionally – Is aware of own strengths and areas for development, values constructive feedback from others, works to overcome limitations, and continuously looks for ways to develop skills.
• Team Player/Collaborative — Works cooperatively with others, makes efforts to include others in the team, encourages all to participate in discussion, celebrates wins together, contributes to achieve a common objective, communicates well, makes decisions that benefit the team, and assists others when needed.
• Integrity/ Leads by Example – Adheres to an appropriate and effective set of core values and beliefs during both good and bad times, acts in line with those values, rewards the right values, practices what he/she preaches, seen as a truthful and trusted individual, and keeps confidence.

PREPARATION, KNOWLEDGE, SKILLS & ABILITIES

• High School diploma or equivalent required.
• Minimum one year loan servicing required.
• Attention to detail, organizational and customer service skills required.
• Ability to adapt to changes in the work environment, manage competing demands and deal with frequent change, stress and/or unexpected events.
• Proficient use of computers and technology required (i.e. Internet, PCs, MS Office, etc.).

WORKING CONDITIONS/PHYSICAL DEMANDS

• Ability to communicate orally and in writing, alphabetize and collate.
• Ability to proofread and check documents for accuracy.
• Ability to enter words and data into a computer.
• Ability to lift supply boxes and bend/reach to file records.

The essential job functions for this position may be performed remotely at Management’s discretion.

The above statements are intended to describe the general nature and level of work being performed by people assigned to do this job. The above is not intended to be an exhaustive list of all responsibilities and duties required.

*External and internal applicants, as well as position incumbents who become disabled as defined under the Americans with Disabilities Act must be able to perform the essential job functions (as listed) either unaided or with the assistance of a reasonable accommodation to be determined by management on a case by case basis.

EOE/AA/M/F/Vet/Disability Member FDIC/Member DIF Equal Housing Lender

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Physical Setting:

• Office

Schedule:

• Monday to Friday

Work Location: In person