Department Manager (Mezzanine)

About Eagle Eye Outfitters

Founded in 1999, Eagle Eye Outfitters is an independent outdoor lifestyle retailer in Dothan, Alabama. From our humble roots 25 years ago, Eagle Eye has now expanded to over 45,000 square feet, becoming a premium retail partner for the best brands in the outdoor industry. As a leader in the retail community in South Alabama, we use outdoor retail as a platform to encourage outdoor pursuits, environmental stewardship, and fulfillment of our community mission statement. It is always our goal to offer our customers the very best quality with unmatched radical customer service

Working at Eagle Eye Outfitters

At Eagle Eye Outfitters, we believe the work we do changes people’s lives. We are a locally owned business with big ambition. People are the heart of any organization - including our own. Our company’s motto is People Matter Most which applies to our approach in every decision we make to serve our customers, staff, and community. We’re dedicated to empowering & developing people, solving tough problems, and helping careers flourish inside and out.

Department Manager Job Description Summary

Under the Supervision of Store Management, a Department Manager is responsible for all the functions of a particular sales department. This position oversees their responsible department staff and implements strategies to continually improve the customer service experience and increase productivity. This manager must continue to provide the unmatched radical customer service we are known for by training staff on selling methods, product specifications, and daily job duties. The main goal of this position is to develop their staff and maximize customer service and sales in their responsible department.

Ultimately, the duties of the Department Manager are to achieve excellent customer service by building relationships (both with staff and customers) with genuine conversation and personal interactions. The Mezzanine Department Manager is responsible for managing all children's clothing & accessories upstairs, as well as our year-round clearance area.

RESPONSIBILITIES

• Create a culture within a responsible department that ensures radical customer service and high performance is the focus of all activities.
• Manage the upstairs area of the store (Mezzanine) with excellence. This area includes all children's clothing and accessories, along with our year-round clearance area.
• Hold responsible staff accountable for providing quality customer service & achieving department/store goals.
• Lead staff by example with excellent customer service standards.
• Train staff to assess customers’ needs to provide assistance and information on product features.
• Maintain the appearance of their department by ensuring staff are adequately stocking and performing general housekeeping.
• Foster an environment that places the needs of the customer before any task-oriented job responsibilities.
• Work as a team with all Store Management/Department Managers to maximize sales and enhance the customer experience throughout the entire store.
• Collaborate with the inventory management team on products offered in the responsible department. Continual training on products offered to become an expert. Gather & provide feedback to buyers on new product requests to meet customer needs.
• Collaborate with the merchandising team on floor layout of their department. Provide feedback on what is and is not working from the aspect of serving the customer.
• Review department sales reports. Provide feedback to staff on individual product performance (best sellers, poor performers, etc.). Implement business strategies to improve the customer experience and increase sales.
• Comply with inventory control procedures and ensure department staff is compliant.
• Knowledgeable of and follows all store safety procedures
• Ensure compliance with company standards among sales staff.
• Provide periodic feedback & evaluations of staff performance. Be willing to have courageous conversations with individual sales staff as needed for development and growth.
• Develop & prepare department staff to reach their potential for job transition and succession.
• Serve as Acting Store Management in their absence on a rotational basis with other Department Managers. Thorough understanding of all store-wide policies & procedures for making decisions in their absence.
• Provide feedback to Store Management on scheduling needs for their responsible department.
• Other duties as assigned.

MINIMUM REQUIREMENTS

Education/Experience:

• High school degree/equivalent or more. An advanced degree in Business is preferred but not required.
• Proven work experience (2-3 years) in retail/sales management or similar role.

Schedule Requirements:

• Availability to work flexible shifts including evenings, weekends, and holidays.
• 5 Day work week with primarily 8-9 hour shifts.
• 2-3 Saturday shifts per month with a minimum of 1 Saturday off per month excluding key dates and the month of December.
• Eagle Eye is closed every Sunday.

Computer Skills:

• Basic Typing Skills
• Microsoft Applications
• General Understanding of Excel for reading sales reports.
• General Familiarity with iPad functions.
• Previous Experience using a POS/Inventory Management System a plus.

Intellectual Competencies:

• General understanding of retail customer service practices.
• General understanding of retail sales & inventory principles.
• Proficiency in English and basic Math skills.
• Sound judgment/decision-making ability: must be able to apply consistent logic, rationality, & objectivity in decision-making. Must be able to maintain an objective view of situations in order to make impartial, well-reasoned decisions.
• Continual learner. Assesses and recognizes own strengths and weaknesses; pursues self-development.

Leadership Competencies:

• Professional Demeanor: Arriving for work each day dedicated to having a great attitude to display to others your excitement about your profession. Working to the best of your ability to ensure that your responsible team observes your high-performance standards. Sacrifices personal agendas for your responsible team and the entire company to be more successful.
• Must have the ability to plan, organize, & schedule work for themselves and others in an efficient and productive manner.
• Accountability: Holds self and others accountable for measurable high-quality, timely, and cost-effective results. Determines objectives, sets priorities, and delegates work. Accepts responsibility for mistakes.
• Ability to communicate effectively, clearly, and concisely both in written and oral presentations.
• Must have the ability to maintain confidentiality and display ethical behavior in all business dealings; ability to be trusted by peers, clients, and others; puts honesty & integrity above self.
• Flexibility. Must have the ability to adapt and adjust quickly to changing priorities or work demands without adverse impact on performance or team dynamics.
• Resilience. Deals effectively with pressure; remains optimistic and persistent, even under adversity. Recovers quickly from setbacks. Ability to quickly adapt to seasonal fluctuations in traffic (fast-paced vs slow-paced depending on the season) and lead the sales team during these changes in season as well.

Interpersonal Competencies:

• People Matter Most: people-oriented and driven by customer satisfaction.
• Must have excellent listening skills to comprehend directives, inquiries, and/or comments, and decipher intent & meaning.
• Must have the ability to display appropriate leadership demeanor, dialogue, interaction, and attire when dealing with staff, customers, co-workers, or management.
• Must possess team building skills to foster an environment among staff to increase mutual trust, encourage cooperation and information sharing, and work well together.
• Must have the ability to personify and/or exhibit compassion, sensitivity, warmth, friendliness, and trustworthiness.
• Must have the ability to take a stand on issues of importance and accountability. Willing to have courageous conversations without being abrasive.
• Must have the ability to work in a team environment and establish collaborative peer relationships.

Motivational Competencies:

• Must have the ability to exhibit high levels of energy, a strong desire to achieve, and see their staff and co-workers achieve as well.
• Perseverance: Must have the ability to demonstrate a strong need to achieve goals and not give up.
• Influencing / Negotiating: Persuades others; builds consensus among staff; gains cooperation from others to accomplish goals.

Physical Demands:

• Stand/Walk for long periods of time.
• Use of hands for firm and strong grasping. Frequent use of finger dexterity.
• Ability to reach with hands and arms.
• Ability to talk, hear, and communicate clearly with co-workers and customers.
• Occasional sitting in a normal position for short periods of time.
• Occasional lifting, carrying, pushing, and/or pulling up to 25lbs.
• Ability to bend, stoop, kneel, crouch, or crawl.

FULL-TIME BENEFITS

• Closed on Sundays, Thanksgiving Day, Christmas Day, and New Year’s Day.
• 6 Paid Holidays (New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas)
• Generous Employee Discounts.
• VTO - 40 paid hours per year of Volunteer Time Off (VTO) to be used for community service.
• 40 hours of Sick Time Off (After 90 days FT Status)
• 80 hours of Paid Vacation Time (After Completing Management Training)
• Company Contributes up to 3% match toward SIMPLE Retirement Plan.
• Company Provided Life Insurance Policy of $25,000
• Company Health, Dental, and Vision Insurance Options
• Company Aflac Secondary Insurance Options

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift

Ability to Commute:

• Dothan, AL 36303 (Required)

Ability to Relocate:

• Dothan, AL 36303: Relocate before starting work (Required)

Work Location: In person

Salary : $16 - $18