What are the responsibilities and job description for the Genesys Architect position at Eagle Eye Technologies?
Role : Genesys Architect
Client : LTI / Computershare
Location : Canton MA and Louisville KY (Day 1 Onsite)
Duration : 12 Months
Note : We need pure Architect not lead nor SME.
Skills
Mandatory Skills : Architectural diagrams Docker Microservices Software Engineering and Design Architecture UML diagrams
Job description :
Need a Genesys Functional SME to help guide client implementation of Genesys Features and Functions having real world experience within a call center Example IVR Skill Based Routing Call Back Queuing Agent Desktop etc
Profile Specification
Experience in Genesys CX functionality and features with real world experience optimizing IVR skillbased routing Queue management and agent desktop integration
Strong Analytical skills with ability to analyze data identify trends and develop effective solutions using intent analyzer and other tools and techniques
Knowledge of latest Genesys features to create future ready solutions with a practical value driven approach
Ability to create omnichannel experience in integration with multiple digital channels
Good understanding of telephony enterprise and data integration IVR flow design optimization and implementation of effective knowledge management and selfservice features
Collaborate with cross functional team for creating optimal solution and development
Please send your resumes to :
Key Skills
APIs,Pegasystems,Spring,SOAP,.NET,Hybris,Solution Architecture,Service-Oriented Architecture,Adobe Experience Manager,J2EE,Java,Oracle
Employment Type : Full Time
Vacancy : 1
