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Service Technician

Eagle Fire
Kennesaw, GA Full Time
POSTED ON 2/9/2025
AVAILABLE BEFORE 4/29/2025

About Us :

CANA Communications, an Eagle Fire owned company, has been helping protect people and property with life safety systems since 1982. We offer a broad range of services and programs in fire alarm, security, and communications systems designed to meet the specific needs of each facility we serve.

Benefits :

In addition to standard benefits, new employees are eligible for Cana / Eagle Fire Perks :

  • 2,000 Employee Referral Program
  • Relocation Assistance
  • Employee and Family Medical Coverage with low employee contribution rates
  • 401k with company match
  • Company paid Life & Disability insurance.
  • Apprenticeship opportunities
  • Boot Reimbursement (1x a year)
  • Employee Assistance Program
  • 10 Paid Holidays
  • NICET Test Reimbursement
  • Tuition Reimbursement
  • Uniforms Provided

Job Summary

The Service Technician ensures high-quality installations, maintenance, and service of electronic systems such as security, fire alarms, CCTV, access control, sound, intercom, voice / data, and nurse call systems. The role involves troubleshooting, programming, and repairing systems while fostering strong relationships with customers, co-workers, and suppliers.

Responsibilities

  • Program, test, troubleshoot, and repair electronic systems.
  • Read and interpret blueprints, wiring diagrams, and schematics.
  • Complete service calls and installations on time and within budget.
  • Maintain logs, manuals, and documentation for all work performed.
  • Provide on-call support for after-hours service as assigned.
  • Ensure tools, materials, and equipment are secure on-site or in vehicles.
  • Build strong relationships with customers and ensure satisfaction.
  • Complete service projects on time and within budget.
  • Maintain quality standards and resolve customer complaints.
  • Exhibit strong time management, initiative, and teamwork.
  • Qualifications

    Education

  • Required : High School Diploma or GED
  • Preferred : Certifications. Listed below are :
  • EST 2
  • EST 3 required
  • EST Quickstart
  • EST 3-MODCOM
  • EST FireWorks
  • Hubbell Premise Wiring Certified
  • AMP Netconnect
  • Microsoft Certified
  • NICET Level II or Higher – Fire Alarm
  • BICSI Tech Certified
  • Bosch RPM, RAMIV, 5200, certified
  • Firelite 9200
  • Silent Knight IDP
  • Ademco Vista
  • Valcom
  • Telecor XL
  • Telecor T2
  • Dukane PC6000
  • Dukane Starcall
  • Panduit Certified
  • OSHA 30 hr Certified
  • Experience

  • Required : 4–6 years in construction-related roles.
  • Preferred : 7–12 years in relevant positions.
  • Skills

  • Strong troubleshooting, maintenance, and equipment selection abilities.
  • Effective time management and communication skills.
  • Proficient in using computers and programming tools for system-specific software.
  • Physical Requirements :

  • Ability to stand, bend, and kneel for extended periods.
  • Capable of lifting and carrying up to 70 lbs.
  • Able to work at heights and operate ladders up to 12 feet.
  • Ability to use power jacks, forklifts, and other equipment as needed.
  • Must tolerate outdoor weather conditions and construction site environments.
  • Working Conditions

  • Work on active construction sites under variable conditions.
  • Travel and overtime may be required based on customer demand.
  • Cana Communications, an Eagle Fire owned company, is an Equal Opportunity Employer

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