Host / Hostess

HOST / HOSTESS

Eagle Ridge Resort & Spa is currently looking for Host / Hostess seasonal positions. Eagle Ridge Resort & Spa offers competitive pay and an excellent benefits package including 401K, as well as amenity usage, free golf and employee discount programs!

PURPOSE AND PERFORMANCE GOALS

The Dining Room Host/Cashier’s main goal is to promote and ensure guest satisfaction, achieved through their ability to develop and maintain a strong team environment, placing emphasis on employee satisfaction and delivery of prompt, courteous, correct service.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Essential duties and responsibilities include the following (other duties may be assigned):

• Assign stations to servers, assign side work as needed for that shift.
• Maintain guest flow charts to track number of guests to each station and to track volume per hour.
• Ensure that the entrance to the restaurant has someone there to greet guests at all times.
• Ensure that the front of the restaurant is spotless at all times.
• Check on every table to ensure that it is clean, spotless and fully set up, and that all silverware and glassware is spotless before any guests are seated at the table. Also check chairs and carpet underneath.
• Pitch in and help in service, whenever the need arises.
• Answers phone calls in regard to all areas of the restaurants, takes carry out orders, takes reservations
• Have an excellent knowledge about the area and methods of transportation, etc. in order to converse with customers, give helpful suggestions, etc.
• Be thorough with knowledge about the Resort services offered, operating hours of all food and beverage outlets, etc.
• Conducts established opening and closing procedures.
• Accurately handles cash transactions including counting change back to the customer.
• Facilitates credit card transactions to include authorization, receipt and signature process and closing report reconciliation.
• Processes house/group charges accurately using guest/group leaders' registration or membership card.
• Completes cash transaction and credit card charge summary forms.
• Maintains accountability for the accuracy of all sales and monetary transactions processed. Accountable for cash bank and ensuring that discrepancies are limited or do not exist.
• Prepares deposit based on established procedures.
• Maintains flexibility to take on new and different tasks as directed by the Department Manager.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to handle multiple customer and operational demands with a high degree of professionalism, operating often with time sensitive deadlines.
• Proficiency in the use and operation of computer systems with the ability to navigate efficiently through franchise reservation systems.
• Ability to read, write and speak the English language to fully comprehend guest requests, memos, proposals, general correspondence and similar written materials.
• Interpersonal skills to provide overall guest satisfaction.
• Ability to work under pressure and deal with stressful situations during busy periods.

EDUCATION AND/OR EXPERIENCE

High school diploma or GED. One to two years customer service experience; or an equivalent combination of education and experience preferred.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to speak effectively before groups of customers or employees of organization.

MATHMATICAL SKILLS

Must be able to calculate amounts and apply basic addition, subtraction division and multiplication.

REASONING ABILITY

Must be able to make appropriate judgments regarding solving practical problems. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

CERTIFICATES, LICENSES, REGISTRATIONS

BASSET – Beverage Alcohol Seller and Server certificate preferred.

PHYSICAL DEMANDS

Practice written safety standards and rules at all times. The physical demands described here are representatives of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The employee is occasionally required to sit. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds.

HOURS

Due to the business demands of the hospitality industry, and the fact that the Resort provides guest services 24 hours a day, 7 days a week, any employee may be required to work rotating shifts, including weekends, night shifts, and/or overtime.

Apply online at www.eagleridge.com, via email at hrrecruiter@eagleridge.com, or in person at our HR office at 384 Territory Drive, Galena, IL 61036.

EOE

FULL - TIME BENEFITS

MEDICAL

DENTAL

VISION

LTD / STD

ACCIDENT

CRITICAL ILLNESS

EMPLOYER PAID LIFE

HOSPITAL INDEMNITY

PAY SCALE

Starting at $14.00 p/hr tips.