What are the responsibilities and job description for the Receptionist position at Eagle Rock Health and Rehabilitation of Cascadia?
Description:
The Receptionist serves as an ambassador for the facility by courteously greeting employees and guests of the facility. The Receptionist also answers all incoming calls and efficiently assists the callers or routes them to the appropriate employee.
Note: All employees of Cascadia Healthcare are required to submit and be cleared to work in the facility per each
state’s specific background check requirements prior to contact with patients/residents.
Essential Functions
- Answers all incoming phone calls to the facility and transfers the calls to the correct person.
- Greets all staff, residents, and guests in a courteous manner.
- Directs guests and family members to resident’s rooms.
- Assists vendors with questions and/or directs them to the correct person.
- Works closely with the CEO, Business Office Manager, and Human Resources/Payroll designee as well as members of the interdisciplinary team.
- Serves as a general resource for information for all facility employees, residents and guests.
- Ensures punctuality and regular attendance for assigned shifts.
Other Functions
- Performs other duties as assigned.
Knowledge/Skills/Abilities
- Exceptional customer service skills.
- Ability to proficiently multitask.
- Ability to handle high call volume.
- Effective communication skills, combines with friendliness and high energy.
- Strong organizational skills.
- Proficiency in Microsoft Office products: Word and Excel.
Education
High school diploma or equivalent required.
Licenses/Certification
None required.
Experience
Six months experience in a long-term care environment preferred.
