What are the responsibilities and job description for the Accounts Receivable Coordinator position at Eagle Rock Properties?
Eagle Rock Properties, a leading full-service real estate firm in New York, seeks an accomplished Financial Services Representative to join its dynamic team in Plainview, NY. This pivotal role is responsible for maintaining the financial health and reputation of the company by efficiently managing overdue accounts and ensuring timely payments.
Key Responsibilities:
- Making 100 inbound/outbound calls daily to collect outstanding payments and resolve overdue accounts
- Accurately documenting all interactions and updating account statuses
- Communicating professionally with clients to negotiate payment arrangements
- Analyzing customer accounts and resolving discrepancies
- Taking necessary actions and employing strategies for debt repayment
- Collaborating with team members and other departments
- Reporting weekly and monthly status of customer collections, as required
Requirements:
- Proven experience in collections or customer service
- Excellent written and verbal communication skills
- Strong negotiation skills
- Detail-oriented and organized with the ability to manage multiple accounts
- Ability to handle challenging situations with professionalism
- Proficiency in Microsoft Office
- Basic understanding of property management and eviction process
- Excellent analytical aptitude with a proven ability to analyze/interpret data
