What are the responsibilities and job description for the Financial Services Representative position at Eagle Rock Properties?
We are seeking an accomplished Financial Services Representative to join our team at Eagle Rock Properties. As a Financial Services Representative, you will play a vital role in maintaining the financial health and reputation of our company by efficiently managing overdue accounts and ensuring timely payments.
About Us:
Eagle Rock Properties, headquartered in New York, is a full-service real estate firm offering investment management, property management, and construction management services. With a team of over 275 professionals, we specialize in rental apartment communities across the Northeast and Mid-Atlantic regions of the United States.
Job Description:
- Making 100 inbound/outbound calls daily to collect outstanding payments and resolve overdue accounts
- Accurately documenting all interactions and updating account statuses
- Communicating professionally with clients to negotiate payment arrangements
- Analyzing customer accounts and resolving discrepancies
- Taking necessary actions and employing strategies for debt repayment
- Collaborating with team members and other departments
- Reporting weekly and monthly status of customer collections, as required
Qualifications:
- Proven experience in collections or customer service
- Excellent written and verbal communication skills
- Strong negotiation skills
- Detail-oriented and organized with the ability to manage multiple accounts
- Ability to handle challenging situations with professionalism
- Proficiency in Microsoft Office
- Basis understanding of property management and eviction process
- Excellent analytical aptitude with a proven ability to analyze/interpret data
At Eagle Rock Properties, we provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics.
