What are the responsibilities and job description for the Overdue Payments Specialist position at Eagle Rock Properties?
Eagle Rock Properties, a leader in full-service real estate, seeks a skilled Accounts Receivable Coordinator to maintain the financial health and reputation of our company. As an Accounts Receivable Coordinator, you will efficiently manage overdue accounts and ensure timely payments.
About Our Team:
With a team of over 275 professionals, we specialize in rental apartment communities across the Northeast and Mid-Atlantic regions of the United States. Our executives have owned and managed properties for more than 30 years, emerging as a pioneering force in the industry.
Key Responsibilities:
- Making 100 inbound/outbound calls daily to collect outstanding payments and resolve overdue accounts
- Accurately documenting all interactions and updating account statuses
- Communicating professionally with clients to negotiate payment arrangements
- Analyzing customer accounts and resolving discrepancies
- Taking necessary actions and employing strategies for debt repayment
- Collaborating with team members and other departments
- Reporting weekly and monthly status of customer collections, as required
Requirements:
- Proven experience in collections or customer service
- Excellent written and verbal communication skills
- Strong negotiation skills
- Detail-oriented and organized with the ability to manage multiple accounts
- Ability to handle challenging situations with professionalism
- Proficiency in Microsoft Office
- Basis understanding of property management and eviction process
- Excellent analytical aptitude with a proven ability to analyze/interpret data
