What are the responsibilities and job description for the Field Service Technician position at EAM-Mosca Corporation?
Job Description
Job Description
EAM-Mosca Corp., Hazle Township PA, a dynamic market leader in the area of end-of-line automated packaging machinery and consumable strapping solutions, is seeking a Field Service Technician for the Lynchburg, VA region.
EAM-Mosca is privately held and retains a unique, focused, entrepreneurial culture. EAM-Mosca also enjoys a blue-chip client base of highly successful North and South American manufacturing companies and has a portfolio of products applicable to a variety of end-use markets. The key to the ongoing success of the business is a system-based product portfolio featuring standard as well as custom engineered packaging machinery solutions and a superior consumable packaging product, complimented by quality technical service and readily available aftersales parts support.
EAM Mosca is seeking experienced self-driven, Field Service Technicians with electromechanical background to support our advanced strapping systems. The Field Service Technician provides on-site and remote support for a suite of strapping solutions both stand alone, and automated machines integrated into our customers conveyance systems.
The Field service techs responsibilities include :
- Install, Commission, equipment in a manner that ensures reliability and high customer satisfaction.
- Perform preventative maintenance, Predictive Maintenance, Emergency repair on all EAM equipment.
- Troubleshoot mechanical and electrical systems utilizing systematic thinking while employing test equipment and hand tools to discover faults and develop plans to report, plan and execute the planned solution.
- Ability to work closely with Mosca Engineering to provide the highest level of customer service.
- Generate service reports that explain the work provided, parts provided and clear understanding of the issue, the solution, and any follow up needed. All done in a timely and professional manner.
- Communicate daily with the area service managers and develop schedules and travel itineraries that meet the needs of our customers and provide ample time to preform the work requested.
- Work with a sense of urgency but remain calm under pressure to ensure the highest level of customer service.
Skills Required :
Team, Training and Support :
Experience and education :
Excellent Pay and Benefits package :
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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