What are the responsibilities and job description for the Regional Service Manager South position at EAM-Mosca Corporation?
Job Description
Job Description
Regional Service Manager (South Region)
Direct reports : Dispatcher, Service techs.
Reports to Director of Field Service Operations
Customers : Internal and External
EAM-Mosca Corp, a dynamic market leader in end-of-line packaging automation systems, is seeking to hire an experienced Regional Service Manager. EAM Mosca sets the standards for Performance, Reliability, and Innovation Technology in its industry. Regional service managers are responsible for the daily, weekly, and monthly activities of service personnel in the region.
Job Description
- Lead regional service technicians in providing Best-in-Class services to our customers.
- Utilize a combination of management controls, including site visits, quality audits, customer surveys, and service KBI metrics, to measure the quality of service provided. Where necessary develop improvement programs for service to meet company-wide expectations.
- Ensure all service administrative work is being completed promptly. This includes but is not limited to scheduling service techs, reviewing service work orders, approval of PTO in ADP, and completion of annual reviews with service techs.
- Play an active role in major product installations, retrofits, and new product releases in assigned regions.
- Recruit, hire, and motivate qualified service technicians. Assist in developing and mentoring technicians with the support of development training managers.
- Communicates safety initiatives, rules, and guidelines as directed by the safety Office. Holds Managers and Employees accountable for following safety rules and guidelines.
- Promote continuous quality monitoring and improvement in the service group. Ensure best practices are being followed and we hold each other accountable for quality control standards.
- Work with the Service management team to develop and deliver coordinated and consistent services across all regions.
- Work with the Regional Sales Managers to develop and manage our customers' maintenance programs utilizing the Mosca One predictive maintenance system.
- Ability to travel daily with up to four overnight hotel stays per week (Monday – Friday). Possess a valid driver’s license with a clean driving record. Strong mechanical skills, and previous experience with bundlers or the ability to learn.
Qualifications
Powered by JazzHR
xhGYzsqVE8
