Parts Associate

Job description

Earl B Feiden Appliance is looking for a reliable and highly organized new team member for our Parts department. Experience in parts lookup, ordering, and receiving in related fields such as HVAC or Automotive is required. Earl B. Feiden will provide on the job training for our specific parts vendors, and ordering/receiving procedures, but a successful candidate for this position must have a basic understanding of how to look up parts breakdowns and identifying the correct parts needed.

As a Parts Associate, you will be responsible for placing accurate and timely part orders for our technicians and customers, while providing exceptional customer service at all times. This role requires strong computer skills. You will utilize your relevant skills to communicate with our Service staff members, and customers via email, GChat, text (via Podium), and over the phone. Reporting to the Parts Manager, your contributions will be vital in enhancing customer satisfaction and maintaining our reputation for reliable service. Join our growing team and make a difference in our delivery operations.

Responsibilities:

• Looking up replacement parts on manufacturer and vendor sites and placing parts on order.
• Updating internal work order system with part numbers, pricing, and ETAs.
• Contacting manufacturers and vendors directly, as needed, to inquire on part order status and obtain shipment tracking information.
• Checking in parts from UPS/FedEx, matching them up to work order, and updating our system to show parts received.
• Working with customers in-person at the parts counter, over the phone, or over our text messaging platform (Podium).
• Generating over-the-counter part sales work orders and taking payment, providing outstanding customer service at all times.
• Contacting customers when parts are received, and closing work orders in the system once parts are picked up.
• Maintaining and organizing the parts inventory. Searching inventory for in-stock parts to fulfill orders.
• Pulling parts from inventory each day for the following day’s repair schedules.
• Communicating with office staff to coordinate repairs based on part ETAs.

Qualifications

• At least 1 year of experience looking up and ordering replacement parts in an Appliance, HVAC, or Automotive retail setting.
• Strong customer service skills with a focus on building relationships.
• Proficient in using point of sale systems and retail math for transactions.
• Excellent written and verbal communication to interact effectively with customers and colleagues.
• Organizational skills and the to manage multiple tasks efficiently.
• Ability to adapt to changing technologies in home appliances.

Job Type: Full-time

Pay: $18.00 - $23.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Parental leave
• Retirement plan
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• No nights
• Overtime
• Weekends as needed

Ability to Commute:

• Latham, NY 12110 (Required)

Ability to Relocate:

• Latham, NY 12110: Relocate before starting work (Required)

Work Location: In person

Salary : $18 - $23