Brio-Host

Description

When you walk into one of our restaurants, you are met with a warm smile and the promise of an amazing Italian meal! Our menu features fresh, prepared-to-order classic dishes from regional Italian recipes and the ambiance mirrors that of a lively family gathering. The common ingredient that creates our comforting Guest environment is the wonderful family, just like we nurture our dishes, we nurture our family members. We want YOU to be one of our key ingredients!

The Host courteously greets and escorts guests to tables and assist in seating guests in an efficient manner in accordance with company standards. Assists in preparing the restaurant for service and maintains the cleanliness of the restaurant at all times. Directs, implements, and maintains a philosophy congruent with the Company's culture, which serves as a guide to all staff members.

Requirements

Essential Job Functions:

• Strives to create an operation that values Company standards of Guest Service. Ensures that every point of contact with the Guest meets or exceeds expectations and creates a lasting impression to drive repeat business.
• Creates and contributes to a high-energy environment that promotes maximum engagement and enjoyment for the Family and the Guest.
• Communicates in an impactful and meaningful way with management and family members and fosters an open and respectful work environment.
• Models and executes Company practices throughout the entire operation creating a high-energy environment for the family and guests alike.
• Demonstrates competence and confidence in making sound effective decisions that benefit the guest and family.
• Ensures prompt, friendly service according to company guidelines.
• Facilitates a professional and ethical manner that is beyond reproach.
• Ensures compliance when determining potentially intoxicated guests per Company standards and procedures.
• Maintain complete knowledge of and comply with all departmental policies and procedures and service standards.
• Ensure proper documentation for all accidents and incidents per Company policies and procedures.
• Maintain complete knowledge of and strictly abide by state liquor regulations, particularly those prohibiting service to minors, intoxicated patrons, and driving while under the influence.
• Maintain complete knowledge of property layouts, table/seat/station numbers, proper table setups, room capacity, hours of operation, price ranges, and dress codes.
• Maintains complete knowledge of all menu items, prices, preparation methods, cook time, major ingredients, quality standards, taste, the appearance of products, texture, serving temperature, garnish, and plate presentation.
• Escorts guests to tables and assist in seating at tables; present menus and extend congenialities in a prompt and professional manner.
• Extends a courteous departure as guests leave the restaurant.
• Ability to be well organized, maintain concentration, and think clearly when providing service to multiple guests within any given period of time.
• Inspect tables and stations, ensuring that all setups meet the departmental standards. Check throughout the guest's stay, and relay deficiencies to management for immediate follow-up and corrections.
• Ability to endure abundant physical movements throughout the work area.
• Ability to perform job functions with minimal supervision.
• Ensure that tables are cleaned and reset according to Company standards.
  
  

Additional Info

One to two years experience and/or training preferred; or equivalent combination of education and experience.