Lead Audiology Technician/Patient Care Coordinator

Are you passionate about helping individuals with hearing loss reconnect with the world around them? Do you thrive in a leadership role where you can make a direct impact on patient care while mentoring a high-performing team? If so, we invite you to join our team as a Lead Audiology Technician/Patient Care Coordinator (Lead Aud Tech/PCC). In this role, you will play a crucial part in delivering life-changing hearing healthcare while ensuring smooth clinic operations and an exceptional patient experience.

Position Summary:

As the Lead Aud Tech/PCC, you will report to the Regional Clinic Manager and work closely with licensed audiologists and supporting staff. Your role will be essential in helping individuals with hearing loss navigate their journey to better hearing, providing hands-on support with audiological services, hearing aid technology, and patient education. You will lead clinic operations, mentor team members, manage patient flow, and facilitate tele-audiology appointments to ensure every patient receives the highest quality care.

Primary Job Responsibilities:

Clinic Operations & Leadership

• Serve as the primary lead for clinic staff, providing guidance, mentorship, and support to foster a high-performing, patient-centered team.
• Ensure the smooth operation of the clinic by overseeing daily workflows, troubleshooting issues, and optimizing patient scheduling in the EMR and OMR systems.
• Conduct regular team huddles and check-ins to improve efficiency and enhance patient care strategies.
• Maintain clinic readiness, including infection control, equipment maintenance, and adherence to compliance policies.

Supporting Individuals with Hearing Loss

• Act as a compassionate first point of contact for patients, creating a welcoming and supportive environment for individuals experiencing hearing difficulties.
• Assist audiologists in conducting hearing assessments, preparing patients for diagnostic tests, and ensuring accurate hearing aid fittings.
• Educate patients and their families on hearing aid technology, proper device usage, and ongoing maintenance.
• Facilitate Tele-Health audiology appointments, ensuring seamless virtual care experiences for patients who may have difficulty visiting the clinic in person.
• Support patient follow-ups, reinforcing treatment plans and helping individuals stay engaged in their hearing health journey.

Patient Experience & Coordination

• Provide exceptional, empathetic patient service, ensuring a positive and professional experience for all individuals seeking hearing care.
• Proactively address patient concerns, scheduling challenges, or technical issues related to hearing devices.
• Guide patients through third-party financing options and insurance pre-authorizations to ease financial barriers to care.
• Engage with caregivers and family members to ensure comprehensive hearing care support beyond the clinic visit.

Administrative & Reporting Responsibilities

• Manage clinic inventory, including hearing aids, accessories, and necessary supplies.
• Track and analyze key performance metrics to optimize clinic efficiency and patient care outcomes.
• Ensure that all clinic operations align with both business objectives and patient care standards.
• Participate in marketing and outreach efforts, including community education initiatives that raise awareness about hearing loss and hearing aid solutions.

Knowledge & Skills:

• Deep commitment to patient care and advocacy for individuals with hearing loss.
• Strong leadership and problem-solving skills with a background in clinic operations.
• Exceptional verbal and written communication skills, with the ability to work effectively in a diverse, multicultural environment.
• Ability to multitask in a fast-paced clinical setting while maintaining attention to detail.
• Proficiency with EMR systems (experience with Counsel Ear is a plus).
• Highly organized, proactive, and self-motivated, with the ability to work both independently and collaboratively.

Education & Experience:

• Minimum of 3 years’ experience in a medical clinic, audiology practice, or healthcare setting (leadership experience preferred).
• Medical Assistant certification or equivalent required; Certified Audiology Assistant is a plus.
• Experience training and mentoring team members is highly desirable.
• Proficiency with EMR software, such as Counsel Ear, is strongly preferred.
• Willingness to enroll in an AuD Tech distance program to expand expertise.