What are the responsibilities and job description for the Guest Experience Manager position at Earls Kitchen + Bar?
We are seeking a dynamic and hospitality-driven Guest Experience Manager to lead our front-door team and elevate the guest experience throughout the entire restaurant. As a Guest Experience Manager, you are the first and last impression for every guest, ensuring seamless service, creating memorable moments, and leading the host team with energy and expertise.
As a Guest Experience Manager, you will:
- Lead and Inspire the Host Team. Train, mentor, and guide Hosts to create a warm, welcoming, and efficient entry experience.
- Own the Guest Experience. Ensure every guest interaction is personalized, engaging, and memorable from the arrival to departure.
- Manage Flow & Service Excellence. Oversee reservations, walk-ins, and table assignments to optimize the dining experience and support service efficiency.
- Enhance Technology & Guest Engagement. Utilize platforms like OpenTable, DoorDash, and Skip the Dishes to streamline service and maximize guest satisfaction.
- Problem-Solve with Confidence. Employ an “It’s Your Business” mentality to make empowered decisions for you and your team members.
What we need from you:
- A passion and commitment to hospitality, teamwork, fun and the guest experience.
- Leadership skills to motivate and develop and high-performing host team.
- A commitment to fostering a supportive and engaging experience for your team members and guests.
- A willingness to learn and an openness to feedback, coaching, and mentorship.
- The ability to legally work in the USA.
What’s in it for you:
- Competitive compensation
- Flexible scheduling to support work/life balance
- Leadership meal budget
- Employee discount
- Leadership programs
- In-house hospitality and culinary training programs
- Mentorship programs
- Career development and opportunity for advancement
- Extended Health Benefits (after 1 year of service and upon meeting qualifying factors)
- Direct Deposit
Apply Now!
Earls is an equal opportunity employer. We are committed to a diverse and inclusive workplace, free from discrimination. We believe bringing together people of all backgrounds, experiences, and abilities is essential to our success, and brings us closer to living our purpose to Make Life Awesome.
All employment decisions inclusive of recruiting, hiring, compensation, promotions, and terminations are based on qualifications, competencies, and merit, without the consideration of any legally protected ground. Reasonable accommodations are available upon request.
