What are the responsibilities and job description for the Family Support Specialist - Eligibility position at Early Learning Coalition of Miami-Dade/Monroe?
Job Summary:
The Family Support Specialist serves in a support capacity and may independently handle a variety of situations involving interactions with providers and parents. This position reports to the Early Learning Supervisor.
Essential Duties and Responsibilities:
- Serves as the provider/parent contact for all Coalition related issues
- Receives and maintains record of all correspondences from providers/parents in assigned area Reviews provider contracts
- Signs as the Process Agent on VPK contracts
- Prepares provider contracts for final approval
- Updates and maintains provider/parent information in system of record
- Maintains provider contract status in the provider portal
- Answers compliance questions from providers/parents
- Notifies providers/parents of expiring documentation
- Interviews parents and determines eligibility for child care services
- Maintains and updates case file notes
- Assists parents in selecting quality child care settings
- Generates child care referrals
- Performs related duties as required
Skills and Abilities:
- Accountability
- Excellent interpersonal skills
- Excellent communication skills, both written and oral Excellent organizational skills
Computer Equipment and Software Requirements:
- Microsoft Office Suite
- Enhanced Field System (EFS)
Experience and Training:
- High School Diploma or Equivalent
- Minimum of two years of administrative or customer service experience. Social service experience preferred
- Knowledge of principles and practices of organization, planning, records management and research
- Training, education and/or experience may be substituted for certain minimum qualifications
Job Type: Full-time
Pay: $19.23 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Vision insurance
Schedule:
- Monday to Friday
- Weekends as needed
Work Location: In person
Salary : $19