Demo

Sr. Director, Strategic Programs - Zelle

Early Warning
San Francisco, CA Full Time
POSTED ON 2/4/2025
AVAILABLE BEFORE 5/2/2025

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle, Paze?, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Overall Purpose

Leads and ensures effective strategic program (projects) execution in alignment with deliverables. Creates and implements policies, procedures and processes to ensure effective program execution. Responsible for providing effective leadership, develop and manage team members to successfully deliver strategic deliverables, on-time and within budget.

Essential Functions

  • Drives, monitors, and manages the successful execution of technology-intensive products, ensuring the program stays on time and within budget.
  • Proactively monitors project execution performance compared to target, anticipates emerging problems, identifies solutions, and actively engages team members to implement solutions.
  • Establishes best practices, templates, policies, tools and partnerships to expand, mature and improve effectiveness in support of business objectives.
  • Provides effective leadership and develops and manages a highly engaged, high-performance team ensuring effective delivery of program milestones and outcomes in terms of cost, schedule, budget and quality.
  • Builds a team of like-minded practitioners who understand your values and methods.
  • Develops and implements roles, responsibilities, processes, and procedures that are comprehensive from initial ideation through to in-market realization.
  • Manages multiple aspects of interrelated project workstreams to ensure the overall program is aligned to and supports the achievement of strategic business objectives.
  • Monitors project execution performance compared to target and reports on project results, metrics, tests and deployment activities.
  • Challenges partners to define realistic schedules and drive the process, ensuring deliverable owners are meeting their committed outcomes while looking ahead to identify emerging blockers and proactively managing risks.
  • Engages external partners to assess their schedules and constraints, integrate impacts and dependencies into overall planning to ensure success.
  • Evaluates resource capacity and constraints, build program resource models, prepare estimates and detailed project plans for all phases of the project as well as status reporting to capture program milestones, success criteria, deliverables, dependencies, and risks.
  • Owns the communication of program progress updates with executive leadership as well as cross-functional workstream leads.
  • Proactively mitigates issues and risks, creatively and analytically resolves problems by demonstrating teamwork, innovation and excellence.
  • Supports the company’s commitment to risk management and protecting the integrity and confidentiality of systems and data.

Minimum Qualifications

  • Education and experience typically obtained through completion of a Bachelor’s Degree in Business, Program Management and / or Computer Science, or related field.
  • Experience in financial institutions or similarly regulated industries and / or software development processes with experience in systems build and run phases of the product lifecycle.
  • Minimum of 12 or more years of program / project management experience and proven people leadership experience in matrixed business and technical environments.
  • Prior experience related to product launch or large-scale technical product coordination.
  • Effective relationship building and team collaboration skills leading diverse, cross-functional teams.
  • Highly engaged, self-starter with ability to balance achieving results and fostering collaboration.
  • Proactive in identifying and driving process improvements within the organization to achieve higher levels of organizational efficiency and effectiveness.
  • Strong team player with ability to coach / mentor others within a PMO team.
  • Ability to lead and coach program / project managers in the successful delivery of the developed framework.
  • Possess excellent analytical and problem-solving abilities, able to deal effectively with ambiguity and change.
  • Demonstrated experience with Agile and Waterfall methodologies and all aspects of the Software Development Life Cycle (SDLC) methodology and tools.
  • Proven experience with modern B2B SaaS software development and product launch motions (sales, marketing, legal / compliance, operational readiness, customer engagement, etc.) - Paze specific qualification.
  • Background and drug screen.
  • The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor.

    Physical Requirements

    Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling and reaching. Must be able to lift 10 pounds occasionally and / or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and / or external customers.

    Employee must be able to perform essential functions

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