Customer Success Manager

Earnix is a leading provider of advanced pricing and rating solutions tailored for the insurance and banking industry. Our software empowers actuaries and data scientists within financial companies to make data-driven decisions and optimize pricing strategies. With a commitment to innovation and a deep understanding of the market, Earnix is at the forefront of revolutionizing how financial companies approach pricing and rating.

We are looking to hire a Customer Success Manager who will be responsible for maintaining and expanding relationships with a portfolio of customers in the US.

What you'll do:

• Be the customer advocate within the organization - operating as the lead point of contact for customer matters specific to your accounts. Representing the company at customer accounts and voicing customers’ needs internally
• Own shared responsibility for customer churn
• Review customer status and seek resolution for open issues (bugs, product features, requests for additional licenses, regulation changes)
• Own responsibly on invoice payments, renewals, contractual changes
• Collaborate with our sales team to achieve quotas while keeping our clients highly engaged
• Identify up-sell opportunities and communicate them to the relevant business line owner
• Facilitate and support up-sell processes
• Establish productive and close relationships with key stakeholders at customer accounts, and hold regular meetings (both onsite and remote) with customers
• Communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
• Maintain all information of customer activity within the CRM platform

You'll do it using:

• 4 years of previous proven experience as a Customer Success Manager in a Global SaaS software organization
• CSM Experience with Enterprise customers
• Ability to work in a multicultural environment
• Knowledge and experience working in the financial services/Fintech industries – A Must
• Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
• Strong interpersonal skills, people person
• Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to details
• Willingness to travel extensively
• Motivation, flexibility, proactiveness, ability to work independently and as a part of a team
• B.Sc. Industrial Engineering or other relevant bachelor’s or Master’s degree

You’ll excel by:

• Excellent communication skills -with customers and colleagues alike
• Collaborating closely with colleagues across all company departments.
• Can do approach.
• Being resourceful and creative.

You’ll love it because:

• This is an incredibly impactful role in the organization.
• You will have the opportunity to work in a successful, fast-moving, mission-driven company.
• You will have autonomy and growth opportunities.
• You will collaborate with other creative and enthusiastic team members.
• Earnix has competitive benefits with an all-for-one mentality.