Dairy Team Lead

Position Summary: The Dairy Team Lead is responsible for modeling Earth Fares Vision, Mission, Declaration and Customer Service Creed, while training and developing a successful team within the Dairy/Frozen Food Departments. Overall responsibilities include adhering to the departments Standard Operating Procedures; meeting and exceeding financial goals including gross profit, shrink, sales, labor and department over-head. This person is responsible for ensuring a clean, organized, and safe work environment. The Dairy Team Leader may work as a Manager on Duty (MOD) in support of overall store operations, and to help prepare them for promotional opportunities within Earth Fare.

Essential Functions

• Staff Development: Communicates the Earth Fare vision, standard operating procedures, merchandising guidelines, and financial goals to Team Members, with strong emphasis on customer service, safety and sanitation. Interviews, selects, trains, and supports Team Members with the goal of developing new leaders in the Dairy/Frozen Food Departments. Maintains a positive and professional work environment. Clearly defines and communicates expectations to team members. Assists in other areas of grocery when necessary.
• Operational Tasks: Ordering and receiving deliveries; scheduling; checking daily and weekly sales/movement reports, shrink reports, emails and responding accordingly; conducting quarterly department inventory.
• Merchandising: Develops and maintains an attractive sales floor by implementing Earth Fare merchandising guidelines.
• Department Conditions: Maintains cleanliness, sanitation, and overall organization of the department including all fixtures, storage, work stations, freezers, and coolers

Knowledge and Essential Critical Skills/Expertise

• Strong communication skills with the ability to train, coach in the moment, and lead people in a positive and professional manner.
• Strong organization, time management, and multi-tasking skills.
• Knowledge of natural and organic food industry trends, as well as common allergies and specialized dietary terms such as gluten-free, vegan, vegetarian, etc.
• Understanding of food safety, sanitation and proper storage/display of organic products.
• Willingness to work a flexible schedule to include nights, weekends, and holidays.
• Proficient in Microsoft Office programs including Excel and Outlook. Ability to learn and use a Falcon hand-held computer scanner.
• Desire to develop and grow your career with Earth Fare.
• Willingness to work a flexible schedule to include nights, weekends and holidays. Flexibility to support sister stores in the same region when business needs arise.
• Must attend work on a regular and predictable basis.
• Must complete assigned tasks in a safe manner and in a constant state of alertness.
• Must uphold Company policies, including the anti-harassment program.
• Must work in a cooperative manner with Team Leaders, supervisors, coworkers, customers and the public.
• Must uphold the highest standard of integrity, honesty and ethical behavior.
• Must work effectively and efficiently under stressful conditions.
• Must be able to work varying shifts, including overtime.

Experience

• Experience working with natural/organic products preferred.
• Experience in a retail and/or customer service oriented position.
• Leadership experience preferred.
• Perishable experience and OSHA ServSafe Certification preferred.
• Earth Fare experience preferred.

The knowledge, skills and abilities listed above may be acquired through levels of education and experience. However, any equivalent combination of education and/or experience, which provide an applicant with the listed knowledge, skills and abilities to perform the essential duties and responsibilities of the job, is acceptable.

Environmental Conditions

• Works in a fast-paced environment with a focus on customer service.
• May work in environments of extreme cold and extreme heat.
• May travel periodically for meetings.

Physical Demands

• Must be able to lift up to 50 pounds. (In the event an item weighs over 50 pounds the Team Member should have another member of the team help lift the item).
• Must be able to bend, reach, stoop, kneel and squat.
• Must be able to push, pull, and maneuver heavy loads.
• Must be able to stand and be on ones feet the majority of the work day.