Guest Relations Specialist

Location: Littleton, CO (Full-time, In-Person)

Salary: $50,000 - $62,000 (Based on Experience)

Benefits: $1,500 annual travel credit, 401(k) with matching, medical insurance, travel opportunities, and flexible work arrangements

Who We Are

We are a 27 year-old, family-run travel company dedicated to delivering unforgettable experiences abroad. Founded in Washington State, we are new to Colorado and focused on building a team of friendly, knowledgeable colleagues to enhance our operations.

Who You Are

As a Guest Relations Specialist, you will be the first point of contact for guests, addressing their inquiries, resolving issues, and ensuring a seamless experience. You will play a key role in maintaining customer satisfaction and supporting our company's reputation for excellence.

Key Responsibilities:

• Respond to guest inquiries via phone or email in a professional and timely manner.
• Provide accurate information about our journeys and policies.
• Handle customer questions or issues with empathy, professionalism, and problem-solving skills.
• Assist with processing reservations and occasional cancellations.
• Maintain guest records and update account information as needed.
• Collaborate with team members and other departments to resolve complex customer issues.
• Identify opportunities for guest feedback and work with management to improve service delivery.
• Meet performance metrics such as response time, guest satisfaction

Key Qualities and Skills Needed:

• Excellent Communication Skills: Clear, concise, and effective communication, both written and verbal.
• Problem-Solving Abilities: Ability to think critically and resolve guest concerns quickly and effectively.
• Empathy and Patience: Understanding guests’ needs and concerns with a calm, patient, and supportive demeanor.
• Detail-Oriented: Ability to manage multiple tasks accurately and efficiently, with attention to detail.
• Time Management: Capable of handling a high volume of guest inquiries while maintaining quality service.
• Tech-Savvy: Comfortable using customer service software, CRM tools, and other technology to assist customers.
• Adaptability: Willingness to learn new skills and adapt to new processes or technology as needed.
• Team Player: Ability to work collaboratively with colleagues and other departments.
• Positive Attitude: Friendly, approachable, and professional demeanor at all times.
• Multitasking Skills: Ability to manage multiple customer interactions simultaneously in a fast-paced environment.
• Strong Organizational Skills: Effectively prioritize tasks and stay organized in a dynamic environment.
• Sales Skills (Optional but a Plus): Ability to upsell or cross-sell products/services based on customer needs.

What you bring:

• Guest-focused approach; ability to provide professional, courteous and thoughtful customer service.
• Tech-Savvy Mindset – Familiarity with CRMs, M365, Peak15, and other operational software.
• Problem-Solving Skills – You anticipate challenges and proactively find solutions.
• Process-Oriented Thinking – Ability to analyze and optimize, systems.
• Team-First Mentality – You thrive in a collaborative, solution-driven environment.
• Flexibility & Adaptability – You handle the unpredictability of travel with confidence and creativity.

Why Join Us?

• Be part of a family-run company with 27 years of experience and a strong reputation.
• Make a real impact by contributing to our operations.
• Work in a flexible, supportive environment where your input matters.
• Travel opportunities to experience our trips firsthand.
• Competitive benefits, including travel credit, 401(k) match, and health coverage.

We’re looking for someone who is as passionate about helping people as they are about travel. If you’re ready to make an impact, we’d love to hear from you.

📩 Apply Now!

Email Liam@earthboundexpeditions.com with the following:

• Resume
• Cover Letter
• First Name, Last Name
• Email
• Phone Number