What are the responsibilities and job description for the Technical Support Ambassador position at EarthCam?
Our Team
We are a dynamic team of professionals at EarthCam, committed to delivering exceptional results in webcam content, technology, and services. Since our inception in 1996, we have built a reputation for innovation, quality, and customer satisfaction. Our team members are passionate about what they do and strive to make a positive impact in the industry.
Job Responsibilities
We are seeking a Client Service Specialist to join our team. In this role, you will be responsible for overseeing the entire customer lifecycle, from initial contact to resolution of issues. Your duties will include engaging assigned customers proactively, maintaining regular communication, developing customer success plans, and supporting incoming help requests via telephone, email, or live chat.
Key Qualifications
The ideal candidate will have minimum 2 years' experience in an external customer-facing role, as well as experience working with cross-functional teams to meet deadlines. They should possess confident and professional phone etiquette, ability to speak and write clearly, and work effectively in a team environment.
We are a dynamic team of professionals at EarthCam, committed to delivering exceptional results in webcam content, technology, and services. Since our inception in 1996, we have built a reputation for innovation, quality, and customer satisfaction. Our team members are passionate about what they do and strive to make a positive impact in the industry.
Job Responsibilities
We are seeking a Client Service Specialist to join our team. In this role, you will be responsible for overseeing the entire customer lifecycle, from initial contact to resolution of issues. Your duties will include engaging assigned customers proactively, maintaining regular communication, developing customer success plans, and supporting incoming help requests via telephone, email, or live chat.
Key Qualifications
The ideal candidate will have minimum 2 years' experience in an external customer-facing role, as well as experience working with cross-functional teams to meet deadlines. They should possess confident and professional phone etiquette, ability to speak and write clearly, and work effectively in a team environment.
