Customer Relations Team Lead

Customer Relations Team Lead - Earthley Wellness

Earthley Wellness Headquarters

Location: Columbus, Ohio 43213

Location Type: Remote

Job Area: Marketing

Employment Type: Full Time

Who We Are: Our mission is simple: to change the way the world sees healthcare. We want to be at the forefront of educating and empowering people to take care of their own health. And, because access to health-promoting products matters as much as education, we produce herbal remedies and body care that support health – naturally. At the heart of what we do is our commitment to producing 100% clean, natural products. We don’t use any compromising ingredients. Everything on our labels is recognizable, because we are all about using whole and unprocessed plant materials. We do everything ourselves, with absolutely no outsourcing to a third party, because it’s important to us to know that the products we’re selling are truly clean – no surprises, no chance for mistakes or accidentally using “wrong” ingredients. We have already reached hundreds of thousands of customers and have changed lives. We're looking for people who are as passionate about natural health as we are to join our team!

About the position:

Our Customer Relations team supports our online audience by responding to comments and questions on Earthley’s social media pages. The Team Lead enthusiastic, high-energy leader with the ability to remain calm and engage with the rest of the Customer Relations teams and with customers in a positive manner. Passion for natural health and Earthley's mission is a must for this position. We'll only be considering applicants in the Columbus, Ohio area.

Essential Functions:

• Support team Customer Relations team by communicating goals, sharing updates, and providing feedback.
• Create the team schedule to ensure shifts are being covered.
• Assist Customer Relations with addressing comments and questions on Earthley’s social media pages using Agorapulse as needed.
• Use social media to promote Earthley brand and products.
• Share relevant links to quizzes, articles, or products.
• Additional duties as assigned.

Qualifications:

• Passionate and knowledgeable about Earthley brand and natural healthcare.
• Proven experience in a customer leadership service role.
• Excellent written and verbal communication skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Experience with team communication platforms (Slack, Microsoft Teams)
• Experience with social media management platforms (Agorapulse), and social media platforms (Facebook, Instagram, TikTok, YouTube)

Benefits

At Earthley, we’re redefining what it means to care for your health. In addition to offering comprehensive allopathic medical coverage, we proudly provide access to non-traditional healthcare options that prioritize holistic well-being and preventative care. We believe in changing the way the world sees healthcare by empowering our employees to choose paths that align with their unique needs and values. Join us in fostering a culture where innovative and integrative health solutions take center stage.

We offer

· 35% product discount and $50 of free product every month

· No-cost mental health and wellbeing support

· Paid time off

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. Earthley is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practice laws. We do not make employment decisions based on an individual’s race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning non-discriminatory employment practices. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment.

Job Type: Full-time

Pay: $22.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance
• Work from home

Shift:

• Day shift
• Evening shift
• Morning shift

Work Location: Remote

Salary : $22