What are the responsibilities and job description for the Inside Sales Expert position at EarthLink?
Inside Sales Expert
Becoming an Inside Sales Expert at EarthLink means launching a sales career with a company that has been Certified as a great Place to Work since 2019. We strive to constantly exceed expectations both internally and externally, while providing our customers with reliable and affordable products. This is not a remote position and requires the successful candidate to commute to our facility for work.
What You'll Do:
- As an Inside Sales Expert, you will sell our EarthLink products and services. These will be inbound phone calls from consumers looking for EarthLink and or internet/mobile providers in general.
- Your goal is to establish rapport, deliver maximum product value, overcome hesitations, and close the sale in just one call, while maintaining above average customer satisfaction scores.
- Manage numerous inbound calls in a timely manner, and also handle chats and some outbound calls.
- Assist potential customers with product availability, pricing, & enrollment
- Understand customer needs and determine appropriate course of action to meet those needs
- Work under time constraints, and process information quickly and accurately
- Engage with customers and build sustainable relationships by exceeding their expectations
- Empathy: Must have the ability to imagine yourself in the customers position and make suggestions related to their needs.
- Focus: Focus on the company’s mission to ensure sales and meet goals.
- Autonomy: Work independently and must manage their time efficiently to successfully make sales.
- Positivity: Maintain a positive attitude when interacting with customers, colleagues, and management.
- Confidence: Must be confident in their ability to sale the company’s product or service to customers.
What You'll Need:
- Persuasive communication and people skills
- Must have excellent negotiation and persuasive skills for the purposes of closing sales.
- Ability to work under pressure and devise sales strategies.
- Ability to explain product features and explain benefits in a way that stands out over competing brands.
- Passionate about selling and finding ways to satisfy customer needs.
- Resilience and a willingness to handle rejection in a positive way.
- Previous sales experience is required.
- Strong customer service skills, including the ability to listen to the customer's needs
- Ability to work in a fast-paced environment, process information and respond to change
- Computer skills including Teams & Microsoft Office
- Ability to multitask is crucial to this position.
What We Offer:
- Training and tools to perform your job
- We are a performance-based company, with unlimited earning potential. Targeted earnings are $50,000 with top sales experts making upwards of $65,000 (commission plus hourly).
- Great benefits including medical, dental, vision, PTO, company holidays, employee assistance program, life, and disability coverage and a 401(k) plan with a company match.
- Promotional opportunities as we grow
- Fun, friendly company culture
Preferred or Required Experience and Duties
- High School Diploma or GED is required.
- 1 years’ experience selling phone, internet, insurance, or TV services
- 1 years of telecommunication/retail sales experience
- 1 years of contact center experience
Once you have completed the application, please complete the Cultural Index Survey, as part of our hiring process. This survey (not a test) will take you 10 minutes or less to complete and gives us information on 7 work-related traits. There is no pass or fail or any right or wrong answers. The survey cannot determine age, race, gender, or religion.
EEO Statement
EarthLink provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression or any other characteristic protected by Federal, State, or local laws.
Salary : $50,000 - $65,000
