General Manager for EASA Software

Job Summary: EASA enables organizations to automate critical business processes that depend on spreadsheets or other modeling tools. The EASA platform enables you to publish your complex spreadsheets as secure, intuitive web apps internally or externally to partners and customers. We are seeking a VBU Leader to provide strategic leadership for the business unit, driving growth and innovation in our products and services to keep the company competitive and forward-thinking. Job Description: Leadership: Develop and communicate a clear vision of goals and objectives, strategies, philosophies about growth, revenue generation and profitability, customer care agenda. Become a subject matter expert on the market, the product, and the competition. Manage several departmental teams and functions (sales & marketing, customer service, professional services, software development, product management, finance and Human Resources). Create an environment where people feel valued, are crazy productive, and love their jobs. Own the long-range, annual and quarterly financial and non-financial goals. Generate, maintain and review with management, annual, quarterly, and monthly revenue statistics (leading and lagging indicators) on financial statistics, productivity rates, customer satisfaction trends and overall improvement trends. Be hands-on in day-to-day operations including sales performance, sales opportunity management, forecasting, R&D capacity management, services resourcing, customer support, and customer project delivery. Identify and communicate risks and issues and action on remediation and mitigation plans. Sales & Marketing: Drive sales group to increase new name customer acquisition and expand back to base sales. Lead the effort to define and cement product /market fit for the new EASA product. Lead marketing strategy to promote the company’s products and services that keep the company fresh and ahead of the competition. Technology /Professional Services: Execute an effective long-term Technology Services strategy. Implement and maintain Technology Services initiatives. Monitor and produce documentation on Technology Services metrics relating to revenue, costs, and billable utilization Research and Development: Ensure clear Product Road Maps are established, followed and adapted to respond to market needs Balance the investment in R&D with the investment in maintenance to maximize new name growth and retention of existing customers while ensuring a streamlined Technology Services and R&D operation. Track Product Manager prioritization of R&D tasks and ensure that these are entered into the corporate system and prioritized and executed on by software developers. Facilitate growth of Product Managers through ensuring their activities are aligned with the job description. Customer Care / Customer Support: Execute an effective long-term Customer Care strategy. Implement and maintain Customer Care initiatives. Facilitate in-house and client training sessions and regional conferences. Monitor and produce documentation on Customer Care metrics relating to ticket throughput and resolution. Coordinate the administration of annual customer satisfaction and information gathering surveys and other communication tools. Financial Management: Maintain annual, quarterly and monthly revenue and OPEX forecasts and review with Group Manager, Finance and internal team: Participate in the development of internal department policies and programs to support quality and growth. Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Worker Type: Regular Number of Openings Available: 1 At Volaris Group we are all about finding the right people for the right role and allowing them the opportunity to directly contribute to the successes of our organization. Our employees are experts in their field, passionate about what they do and always looking for new and better ways to solve our industry's problems. Our staff come from a wide range of cultural, educational and geographic backgrounds and are able to work in a dynamic entrepreneurial environment that values individual perspectives. We offer competitive compensation, a comprehensive benefits package and the chance to learn from the best in the business. Volaris Group is an equal opportunity employer, we recruit, hire, train, promote and provide all other privileges of employment to qualified people without regard to age, race, color, creed, national origin, gender, gender identity, gender expression, disability, marital status, veteran status, citizenship status, ethnicity, familial status, religion, sexual orientation or any other classification for which discrimination is prohibited. Volaris Group is part of a CSI Group of Companies